Solved

Blackberry ETP.DAT file problem

Posted on 2010-09-18
2
2,292 Views
Last Modified: 2012-05-10
Hi;

I am trying to run enterprise activation for my user but the Blackberry ETP.DAT is removed by unknown issue.  Please help.

I found that, the ETP.DAT file has been sent by the BB handheld to his email accunt at Exchange 2007, and I can see the email flow from Message Tracking tool in Exchange but it is not saved to his Inbox in Outlook.

And in my mailbox, I received a notification to say policy violation.  I am using MX Logic for spam filtering but they told me, the email has been sent to my Ex server already, this is proved by my message tracking.  I am not using Edge Transportation role in my Exchange, therefore no file filtering turned on.

message received.....
[POLICY VIOLATION] Message attachment matched 'ETP.DAT'
Mail Delivery System [MAILER-DAEMON@p31c51m986.mxlogic.net]
Sent:       Friday, September 17, 2010 4:15 PM
Attachments:       
RIM_bca28a80-e9c0-11d1-87fe-0...

This message has been sent to you by your email filtering service in
response to an email filtering policy violation.  The offending message is
attached.

Violation: Message attachment matched 'ETP.DAT'

From: network@etp1904.etp.na.blackberry.net
To: bbuser@company.com
Subject: RIM_bca28a80-b9c0-01d1-87fe-00698641c6a2

P.S. If you do not wish to receive these messages in the future, please
contact your email administrator.
0
Comment
Question by:KANEWONG
2 Comments
 
LVL 14

Accepted Solution

by:
Shabarinath Ramadasan earned 500 total points
ID: 33708278
Feels like SPAM filter is creating the issue.
try whitelisting blackberry.net on the SPAM filters and see.

Good luck
Shaba
0
 
LVL 1

Author Comment

by:KANEWONG
ID: 33709625
I tried to create a dummy EPT.DAT file with some text in it, then using gmail send to my company email address, I got the same error message but I can receive the dummy EPT.DAT file.
0

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

815 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now