Solved

Dell Laser Printer 1720 - Endless Blank Pages

Posted on 2010-09-18
6
1,037 Views
Last Modified: 2012-05-10
Hi everyone,

Recently the Dell 1720 Laser printer has been having an issue where as soon as you turn it on, it will start printing blank pages endlessly until the paper tray empties or the printer power is killed. I've tried restarting the machine and clearing the queue on the computer and restarting that, however  as long as the computer is on and the printer is the same, the pages will keep going endlessly.The cancel button on the machine also is not working.

Thanks very much for any assistance,

Charles
0
Comment
Question by:parajrn
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 6

Expert Comment

by:collins23
ID: 33708365
It almost sounds like a shipping tape on the fuser that is supposed to be removed before operation.

Have you pulled the toner cartridge out and checked it..
0
 
LVL 6

Expert Comment

by:collins23
ID: 33708371
0
 

Author Comment

by:parajrn
ID: 33708422
I have tried removing the toner and the shipping tape has been removed. I had a look at the forum post you mentioned and I'm going to try giving a firmware update a shot after trying a driver reinstall and I'll try to post an update ASAP.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 4

Expert Comment

by:Nice-Ghaza
ID: 33710837
Dear.
         please try to the printer test page  form the printer
with out computer
like printer Menu
status
0
 

Expert Comment

by:rajesh_rhce
ID: 33711114

hi

first u chk printer wihout computer
printer and take self test  if printer note printing a blank page .it means the problem is os/driver/app sowtare. if printer is alone and print blank pages then  chk pickup assembly of printer. service the printer.
0
 

Accepted Solution

by:
parajrn earned 0 total points
ID: 33717698
Hi everyone,

It turns out the printer was still under warranty so we contacted Dell who resolved the issue by removing and reinstalling the driver. It had to do with a network configuration setup matter as in the office the printer is routed through a single computer to process all requests so it seemed that the computer might have been overloaded.
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question