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Dell Laser Printer 1720 - Endless Blank Pages

Posted on 2010-09-18
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Last Modified: 2012-05-10
Hi everyone,

Recently the Dell 1720 Laser printer has been having an issue where as soon as you turn it on, it will start printing blank pages endlessly until the paper tray empties or the printer power is killed. I've tried restarting the machine and clearing the queue on the computer and restarting that, however  as long as the computer is on and the printer is the same, the pages will keep going endlessly.The cancel button on the machine also is not working.

Thanks very much for any assistance,

Charles
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Question by:parajrn
6 Comments
 
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by:collins23
ID: 33708365
It almost sounds like a shipping tape on the fuser that is supposed to be removed before operation.

Have you pulled the toner cartridge out and checked it..
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by:collins23
ID: 33708371
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Author Comment

by:parajrn
ID: 33708422
I have tried removing the toner and the shipping tape has been removed. I had a look at the forum post you mentioned and I'm going to try giving a firmware update a shot after trying a driver reinstall and I'll try to post an update ASAP.
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LVL 4

Expert Comment

by:Nice-Ghaza
ID: 33710837
Dear.
         please try to the printer test page  form the printer
with out computer
like printer Menu
status
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Expert Comment

by:rajesh_rhce
ID: 33711114

hi

first u chk printer wihout computer
printer and take self test  if printer note printing a blank page .it means the problem is os/driver/app sowtare. if printer is alone and print blank pages then  chk pickup assembly of printer. service the printer.
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parajrn earned 0 total points
ID: 33717698
Hi everyone,

It turns out the printer was still under warranty so we contacted Dell who resolved the issue by removing and reinstalling the driver. It had to do with a network configuration setup matter as in the office the printer is routed through a single computer to process all requests so it seemed that the computer might have been overloaded.
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