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Exchange Activesync phones broken after 2010 upgrade

Posted on 2010-09-18
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Last Modified: 2013-11-30
We have just upgraded our exchange environment to 2010 and now every phone that uses exchange activesync is getting an error saying that user authentication failed. Is there a step I am missing to get this to work?
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Question by:nocalerts
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8 Comments
 
LVL 16

Expert Comment

by:R. Andrew Koffron
ID: 33709146
can you log into the OMA virtual web, with a browser?
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Author Comment

by:nocalerts
ID: 33709149
No that has never worked for up on our smart phones.
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LVL 4

Expert Comment

by:kenycl
ID: 33709217
has the certificate changed in anyway to the server name at all? possibly may require you to reconfigure the phone and reaccept the cert. try with one phone first and see how you go

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Author Comment

by:nocalerts
ID: 33709277
It didn't change at first now we have been playing around with it so it has. I think it is a feature that is new to exchange 2010 because outlook now also needs a cert.
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LVL 4

Expert Comment

by:kenycl
ID: 33709346
Ok than you will find that it would work once you remove n reconfigure the settings it will start working. Try with one phone first
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LVL 1

Expert Comment

by:gregoriop
ID: 33709660
in Exchange 2010 you will need a Certificate to use activesync
please check this link http://technet.microsoft.com/en-us/library/bb400932.aspx
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LVL 26

Expert Comment

by:e_aravind
ID: 33709837
In the "Exchange management console" > server configuration > Client access > server-object
If the EAS properties has got the https://<domain-name>/microsoft-server-activesync and if  your IIS is configured to have "Required SSL"....then you need to have the cert. for EAS

Note:
This cert. could be the same as the OWA Cert.
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Accepted Solution

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nocalerts earned 0 total points
ID: 33779488
Just does not work with the old Motorola Droids.
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