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Event ID: 52 disk and Event ID: 1003 system error

Posted on 2010-09-18
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Last Modified: 2012-08-13
Yesterday one of the server shutdown itself. after I powered it on, I see the message on screen in restart and shut down message box " 0x000000f4 (0x00000003, 0x8a500820, 0x8a500984, 0x8094c6ea) Comment: 0x000000f4 (0x00000003, 0x8a500820, 0x8a500984, 0x8094c6ea)
"

After login, I then filtered the time to see what happened during that time in system and application, but didn't see anything. All error and warning event are logged after the server back on.

First error is event id: 1003 system error
Error code 000000f4, parameter1 00000003, parameter2 8a500820, parameter3 8a500984, parameter4 8094c6ea.

second one is event id: 52 disk
The driver has detected that device \Device\Harddisk0\DR0 has predicted that it will fail.  Immediately back up your data and replace your hard disk drive. A failure  may be imminent.

So does that mean really the hard disk going to fail soon or software issue?
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Question by:okamon
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13 Comments
 
LVL 33

Expert Comment

by:PowerEdgeTech
ID: 33710045
A predicted failure is reported by the drive to the controller.  Most likely the drive is bad and will probably fail soon ... it needs to be replaced ASAP.  Your server's manufacturer should have a diagnostic that can be used to test the drive to be sure.  If under warranty, call it in.  If out of warranty, get one ordered.  What is the make and model of your server?  Which RAID controller is in it?  And is this drive part of a redundant RAID array?  What level?
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Author Comment

by:okamon
ID: 33718934
It's a dell power edge 1420. There is no raid, only 1 hard disk.
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by:PowerEdgeTech
ID: 33719110
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Author Comment

by:okamon
ID: 33719310
Thank you. I have run a quick test and it passed!! I am going to run a full test and see. And let say if it also passed, so what was wrong? what caused the crashed? should I ignored the message in the event viewer that saying the hard disk is going to fail soon?
dell-diag.jpg
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Accepted Solution

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PowerEdgeTech earned 400 total points
ID: 33719414
I would not ignore it.  At the very least, make sure you are staying on top of your backups.  If downtime would also be an issue - if it did completely die - then order a drive to  have on-hand in the event that it does die.

If the drive passes the Online Diags full test, I might use the bootable diagnostics to make sure - that takes the drivers and Windows out of the equation.  If it still passes, then ... consider updating system firmware and drivers, as it was the driver that reported to Windows that the drive was predicted to fail.
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Author Comment

by:okamon
ID: 33721973
ok. The long test is done... and it failed. So now, is it for sure the hard disk must be replaced? or it still could be the driver and firmware?
bb.JPG
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Expert Comment

by:PowerEdgeTech
ID: 33722043
If you get a failure, it failed - replace it.  Updating the firmware/drivers will likely not change anything - updating it if the drive had passed would just make sure that the drive is operating the most efficiently that it can, hoping to eliminate any further erroneous entries in the log.
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Author Comment

by:okamon
ID: 33722386
Thank you so much for your help! What will be the best way to do it? as there is only 1 hard disk, if I replace it that means I have to reinstall server.... is there a efficient way to do it?
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Expert Comment

by:PowerEdgeTech
ID: 33722398
I would use a cloning tool, like EASUS or Ghost, to image the server to an external drive or network share, then you can simply image it back once the new drive is in.
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Author Comment

by:okamon
ID: 33722432
thank you so much again!
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Expert Comment

by:PowerEdgeTech
ID: 33722451
No problem ... good night and good luck!
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Author Comment

by:okamon
ID: 33729674
Do you mind I ask you another question here? if it's a raid, raid 2 or raid 5, can the software you mentioned can do it? I usually use acronis home edition to do the job for workstation.... but I am not sure if this will works for raid and for server......
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Expert Comment

by:PowerEdgeTech
ID: 33731329
You'd have to check your version of Acronis to see if it supports RAID.  EASEUS Partition Master will do it, and Ghost can as well.  However ... as  you said this was a single-disk/non-RAID, then you should be able to use Acronis or EASEUS Disk Copy (free).  You should only need to worry if the drive was connected to a RAID controller (even if non-RAID).
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