?
Solved

Trying to identify what is trying to access my Outlook address information.

Posted on 2010-09-19
6
Medium Priority
?
613 Views
Last Modified: 2012-05-10
Windows 7, 64Bit. MS Office 2010.  I've been getting the dialog box about a program trying to access Outlook Address information.  If I'm unsure, then deny access, which I do half a dozen times before it stops.  Three to Five minutes later, it starts again.  I've run Sysinternals Procmon to try and isolate what is causing this, but have been unable to nail it down.  Google searches just get me back information that I should make sure my anti-virus is up to date. (Which it is.)

The actual message is:

A program is trying to access e-mail address information stored in Outlook.  If this is unexpected, click Deny and verify your antivirus software is up to date.

 Dialog box.
0
Comment
Question by:MMacygin
5 Comments
 
LVL 7

Expert Comment

by:GridLock137
ID: 33712403
this could mean that the machine you're getting the message on is infected, the link below may be helpful:

http://office.microsoft.com/en-in/outlook-help/i-get-warnings-about-a-program-accessing-e-mail-address-information-or-sending-e-mail-on-my-behalf-HA001229943.aspx


also, make sure your anti-virus is up to date and able to clean out what ever is trying to send emails on your behalf. most viruses can carry an smtp payload that will access your contacts and start mass-mailing itself to infect other unsuspecting users.
0
 

Author Comment

by:MMacygin
ID: 33712569
I'm quite confident that my system is NOT infected.  I have up to date antivirus installed, as well as Windows Firewall protection.  My question is more about trying to identify what is trying to access the address book.  I've used Sysinternals Procmon, as well as filmon, and regmon.  I can't isolate what's trying to use the address book.
0
 
LVL 7

Expert Comment

by:GridLock137
ID: 33712673
if the machine is clean then it could mean that the add-in was not applied properly to Outlook, try uninstalling the AV and re-installing it and see if the message persists.
0
 
LVL 37

Expert Comment

by:Jian An Lim
ID: 33712888
can you list down all of your programs down?

usually some program access your outlook information, like myob and etc
0
 
LVL 66

Accepted Solution

by:
johnb6767 earned 500 total points
ID: 33713692
Try Process Explorer instead of Procmon (filtering gets complicated for a simple task)...

Show the lower pane, and then look for handles to outlook.exe.

Alternatively, use procmon to capture all, and then search for outlook.pst......
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
Suggested Courses

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question