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Cannot install Sage 50 Accounts Error 1719. The windows installer service could not be accessed

I am running Windows XP Professional and have just installed service pack 3 to try and resolve this problem. I can install other software but not Sage 50, when I try to do this I get the message error 1719 The windows installer service could not be accessed. So far I have uninstalled and reinstalled this service and followed the advice from microsoft and Sage regarding de-registering and re-registering the service. I have also downloaded and installed the latest windows installer. When I try to install Sage and have the services window open at the same time to monitor it I notice that the options to stop and restart the service which are normally written in blue on the left side of this window disappear and the boxes to start, stop, pause and resume become greyed out. Please can someone shed some light on this for me?
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cottamcomputers
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cottamcomputers
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1 Solution
 
nutwooCommented:
Do you get any other info in event viewer when the installation fails ?
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nutwooCommented:
Also are you installing via CD or Network drive ?
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cottamcomputersAuthor Commented:
No there was no other info than that and I'm installing from a CD
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cottamcomputersAuthor Commented:
Hi we've tried Sage but they couldn't help
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Bruce DenneySage 50 Consultant and IntegratorCommented:
This is a problem with the installer service.


This support page is written for problems with Microsoft office installation in mind
please alter the final step to reboot and install Sage rather than reboot and install Office.

http://support.microsoft.com/kb/324516

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Bruce DenneySage 50 Consultant and IntegratorCommented:
You are running a 32 bit version of XP?


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cottamcomputersAuthor Commented:
The problem has now been resolved after several attempts at altering the registry and installing new installer software etc. The solution was to create a new user account and install the software whilst logged on as the new user, then log back in as the original user and use the new software without any problems, it seems that the original user account has somehow become corrupted.
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Bruce DenneySage 50 Consultant and IntegratorCommented:
Perhaps  user account did not have the correct access rights...
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JonveeCommented:
Thanks for the feedback on 20 Sept..
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