Solved

Cannot install Sage 50 Accounts Error 1719. The windows installer service could not be accessed

Posted on 2010-09-19
10
981 Views
Last Modified: 2012-05-10
I am running Windows XP Professional and have just installed service pack 3 to try and resolve this problem. I can install other software but not Sage 50, when I try to do this I get the message error 1719 The windows installer service could not be accessed. So far I have uninstalled and reinstalled this service and followed the advice from microsoft and Sage regarding de-registering and re-registering the service. I have also downloaded and installed the latest windows installer. When I try to install Sage and have the services window open at the same time to monitor it I notice that the options to stop and restart the service which are normally written in blue on the left side of this window disappear and the boxes to start, stop, pause and resume become greyed out. Please can someone shed some light on this for me?
0
Comment
Question by:cottamcomputers
  • 3
  • 3
  • 2
  • +1
10 Comments
 
LVL 4

Expert Comment

by:nutwoo
ID: 33712514
Do you get any other info in event viewer when the installation fails ?
0
 
LVL 4

Expert Comment

by:nutwoo
ID: 33712535
Also are you installing via CD or Network drive ?
0
 

Author Comment

by:cottamcomputers
ID: 33714531
No there was no other info than that and I'm installing from a CD
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 33715902
0
 

Author Comment

by:cottamcomputers
ID: 33716924
Hi we've tried Sage but they couldn't help
0
Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

 
LVL 10

Expert Comment

by:Bruce Denney
ID: 33717047
This is a problem with the installer service.


This support page is written for problems with Microsoft office installation in mind
please alter the final step to reboot and install Sage rather than reboot and install Office.

http://support.microsoft.com/kb/324516

0
 
LVL 10

Expert Comment

by:Bruce Denney
ID: 33717091
You are running a 32 bit version of XP?


0
 

Accepted Solution

by:
cottamcomputers earned 0 total points
ID: 33717415
The problem has now been resolved after several attempts at altering the registry and installing new installer software etc. The solution was to create a new user account and install the software whilst logged on as the new user, then log back in as the original user and use the new software without any problems, it seems that the original user account has somehow become corrupted.
0
 
LVL 10

Expert Comment

by:Bruce Denney
ID: 33718339
Perhaps  user account did not have the correct access rights...
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 33759819
Thanks for the feedback on 20 Sept..
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

Most of the time we are in fix when all of sudden our systems behave weirdly.  Such problems cost time and effort... so it's best to take some preventive actions so that we can avoid such issues or overcome such problems more easily. Preventive M…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now