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Cannot install Sage 50 Accounts Error 1719. The windows installer service could not be accessed

Posted on 2010-09-19
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Last Modified: 2012-05-10
I am running Windows XP Professional and have just installed service pack 3 to try and resolve this problem. I can install other software but not Sage 50, when I try to do this I get the message error 1719 The windows installer service could not be accessed. So far I have uninstalled and reinstalled this service and followed the advice from microsoft and Sage regarding de-registering and re-registering the service. I have also downloaded and installed the latest windows installer. When I try to install Sage and have the services window open at the same time to monitor it I notice that the options to stop and restart the service which are normally written in blue on the left side of this window disappear and the boxes to start, stop, pause and resume become greyed out. Please can someone shed some light on this for me?
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Question by:cottamcomputers
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Expert Comment

by:nutwoo
ID: 33712514
Do you get any other info in event viewer when the installation fails ?
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Expert Comment

by:nutwoo
ID: 33712535
Also are you installing via CD or Network drive ?
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Author Comment

by:cottamcomputers
ID: 33714531
No there was no other info than that and I'm installing from a CD
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by:cottamcomputers
ID: 33716924
Hi we've tried Sage but they couldn't help
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Expert Comment

by:Bruce Denney
ID: 33717047
This is a problem with the installer service.


This support page is written for problems with Microsoft office installation in mind
please alter the final step to reboot and install Sage rather than reboot and install Office.

http://support.microsoft.com/kb/324516

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Expert Comment

by:Bruce Denney
ID: 33717091
You are running a 32 bit version of XP?


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Accepted Solution

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cottamcomputers earned 0 total points
ID: 33717415
The problem has now been resolved after several attempts at altering the registry and installing new installer software etc. The solution was to create a new user account and install the software whilst logged on as the new user, then log back in as the original user and use the new software without any problems, it seems that the original user account has somehow become corrupted.
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Expert Comment

by:Bruce Denney
ID: 33718339
Perhaps  user account did not have the correct access rights...
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Expert Comment

by:Jonvee
ID: 33759819
Thanks for the feedback on 20 Sept..
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