Solved

error installing adobe flash 10.1

Posted on 2010-09-19
12
2,070 Views
Last Modified: 2013-12-08
on windows xp sp3 with internet explorer 7. installing from adobe website a getplus error, installation is corrupt.  installing using the manual install file, install_flash_player_ax.exe, error message is "cannot register flash plug-in".  i've also downloaded and installed subinacl and run several reset.cmd files - none have helped.
0
Comment
Question by:LeoS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
12 Comments
 
LVL 9

Expert Comment

by:rfportilla
ID: 33711221
You need to clear your cache and restart the browser.  What usually causes this is one bad download.  THen IE thinks it has the file already completed and does not download it again.
0
 
LVL 9

Expert Comment

by:rfportilla
ID: 33711228
If you need to, go to "c:\documents and settings\%username%\local settings\Temporary Internet Files" and delete everything in there.  

I hope that is the correct path.  I don't have a Windows XP installation readily available.  

0
 

Author Comment

by:LeoS
ID: 33711318
cleared cache, still getting getplus error 16291.103.506 - 42072302.80004005.FFFFFFFF.80070005
0
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

 
LVL 1

Expert Comment

by:pnsaravann
ID: 33711543
Try to install IE8 and then try it will happen.....................

IF its not happen try to download the manual setup file with below link and install it.

http://www.softpedia.com/progDownload/Macromedia-Flash-Player-Download-24146.html
0
 
LVL 9

Expert Comment

by:rfportilla
ID: 33711552
You seem to have some clue as to what you are doing, but I'll pose the question anyway... Have you tried completely removing flash, then reboot, then reinsatall?  This has solved many flash issues for me.
0
 
LVL 2

Expert Comment

by:pmerjo
ID: 33715627
0
 

Author Comment

by:LeoS
ID: 33716071
Unfortunately I cannot install IE 8, we are standardized on IE 7 still.
I cannot uninstall it, it will not even install, errors out both installing from adobe website & installing manually.  i have restarted the system numverous times already.
Here is what i tried today -
 *Logged in as Local Administrator and uninstalled Adobe Download Manager for the upteenth time, restarted System.
*Logged on as another account that is also in Administrators Group (since prior attempts logged on as Local Administrator had failed).  Downloaded & ran the install file suggested by pnsaravann, install_flash_player_10_active_x.exe, still got error " The ActiveX control for Flash Player could not be registered. "
0
 

Author Comment

by:LeoS
ID: 33716312
I have gone thru "Troubleshoot Flash Player installation | Windows" before from link http://kb2.adobe.com/cps/191/tn_19166.html suggested by pmerjo, but i will try it again.
0
 

Author Comment

by:LeoS
ID: 33716338
Ran "uninstall_flash_player.exe", even though it has never successfully installed, then restarted PC.
Ran "install_flash_player_10_active_x.exe" manual install, still got error "The ActiveX contorl for Flash Player could not be registered".
0
 

Accepted Solution

by:
LeoS earned 0 total points
ID: 33717392
finally stumbled on the fix, it involved a partial fix we used in the past for Stop c000021 fatal system error on some systems after Lawson Upgrade:
downloaded subinacl.msi from the Microsoft Download Center to fix permission issues that prevent the Flash Player installation
ran reset.cmd
restarted system
ran regedit
deleted entries for ...\\Software\Macromedia\FlashPlayer
ran "install_flash_player_ax.exe"
flash player successfully installed

it may have been just deleting registry keys for "...\\Software\Macromedia\FlashPlayer" corrected issues.
reset.cmd
0
 
LVL 9

Expert Comment

by:rfportilla
ID: 33719046
Sorry, we couldn't be more help, but I'm glad you figured it out.
0
 

Author Comment

by:LeoS
ID: 33719217
I appreciate all the input, it was all a part of the process.  Thank you. What do I need to do to close this out?
0

Featured Post

Transaction Monitoring Vs. Real User Monitoring

Synthetic Transaction Monitoring Vs. Real User Monitoring: When To Use Each Approach? In this article, we will discuss two major monitoring approaches: Synthetic Transaction and Real User Monitoring.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently found myself in a Corporate Situation where the client had requested blocking access to any and all websites except his own Domain? Easy? I am sure this would be your answer but their requirement was, this has to be done without using…
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
The goal of the tutorial is to teach the user how to use the auto adjust feature and what the different options do. When your video is not working right you can choose the auto adjust feature to help choose your settings.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question