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Windows 7 Pro Virus / Bug / Norton Issue??

Posted on 2010-09-19
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Last Modified: 2012-06-27
On my old Windows XP I had some issues that seemed like a virus problem in that my mouse did not behave correctly and that if I select something it takes several attempts to get the item to work as if the program is not responding to my mouse. Like trying to open a file or it gets stuck on a desktop icon and I can't let go of it.

This started when I upgraded to Comcast's new Norton contract from the old McAfee contract.

Now I have upgraded to Windows 7 Pro everything seemed to be fine but now I am getting the same problem. My mouse acts strange. I can't open a program and the mouse gets stuck to an icon or it won't open the programe. It takes several attempts to get things to work but everything is slow. In the old Windows XP I would run a virus scan and registry scan and it would go away for a while then return.

Sometimes on the Old Windows XP a restart would set things back to normal. I have not done this with the new Windows 7 per the scans I am running below.

I am now running a virus scan and have run registry scan I hope this works. Also programs that opened quickly are now taking a looong time to open. The mouse will work usually after several attempts.

Has anyone had this problem? Any suggestions??
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Question by:James Coats
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LVL 6

Expert Comment

by:dreamcomputer2000
ID: 33711717
These problems can be the result of spyware. Download, install, update, and run Malwarebytes Free Antimalware.
 http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
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Author Comment

by:James Coats
ID: 33712120
I am downloading it now... let you know how it works.
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Author Comment

by:James Coats
ID: 33712175
Darn... it says no malware found. I still have trouble clicking things... I have to click two, three sometimes four times to get things to work. Any other ideas?
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dreamcomputer2000 earned 2000 total points
ID: 33712312
How much RAM do you have? Also you can check to see what is loading at startup by going to a command prompt and typing msconfig and then hitting enter, go to the startup tab, you may have things starting and using resources that don't need to start.
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Author Comment

by:James Coats
ID: 33712386
I have 4.00 GB of Ram with 2.75GB usable. I had 10 programs in the start up:

Adobe Reader and Acrobat Manager
Adobe Acrobat
Carbonite Setup Lite
Google Desktop
Nero Home
Seagate FreeAgent Application
Monitor
Recorder Application (Linksys camera app)
RoboForm
Java Platform SE Auto Updater

I disabled all of them and things are much improved. However sometimes my mouse pointer is still sticking on dialog boxes in that I can't let go of them sometimes without clicking a few times.

I looked at my mouse to see if the button was sticking and it seems OK. At any rate things are much better. Shoud I get so more RAM???
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Author Comment

by:James Coats
ID: 33712393
I just looked at my computers performance rate and it is 2.1 out of 1.0 to 7.9 that is not too good. And this is after making the above changes
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LVL 6

Expert Comment

by:dreamcomputer2000
ID: 33712398
4 gig usually makes for a nice Win7 machine and more won't do you any good unless you are running 64 bit Win7
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Expert Comment

by:dreamcomputer2000
ID: 33712414
that usually indicates spyware, try downloading rkill and superantispyware, install and update superantispyware, then boot to safe mode, run rkill at least twice, run superantispyware full scan, reboot to safe mode, run rkill at least twice, then run malwarebytes full scan again in safe mode
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Author Closing Comment

by:James Coats
ID: 33712429
Your suggestions improved things a lot. Could you respond to my other questions. I am going to get more ram unless you suggest otherwise. Thanks for the help.
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Expert Comment

by:dreamcomputer2000
ID: 33712539
As I mentioned earlier, unless you are running 64 bit windows your system won't be able to use any more RAM. Personally I use AVG free, a lot of experts don't like it because its realtime scannning is lacking however I find that Norton is a real resource hog and McAfee isn't much better. Have a couple machines with CA on, will see how that works.
Another performance tweak that you can to is right click "Computer", choose "Properties", choose  "Advanced System Settings"choose the "Advanced" tab, choose "Visual Effects", choose "Custom".  You can uncheck any or all of the checkmarks without killing your system, a lot of them slow system performance, they are only visual effects and aren't necessary, just pretty things up for you.
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Author Comment

by:James Coats
ID: 33712568
I am running those programs you suggested now.
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Author Comment

by:James Coats
ID: 33712668
Thanks for the tweek suggestions I will do that. Just finished the first run of SuperAintispyware and it found 412 cookie issues. I removed them and am now running second time. Will also run the Malwarebytes a second time. It did not find anything the first time.
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Expert Comment

by:dreamcomputer2000
ID: 33712751
sometimes running in safe mode will find things left uncovered in normal mode, good luck
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