Data entry field(s) do not auto-select when form loads. PC too fast?
Posted on 2010-09-19
We have about 20 Dell Windows XP workstations of various models and ages all using the same corporate software. We just purchased two new Dell Optiplex 780 PC's to replace a couple of old PC's. They are dual-core Core2Duo CPUs and we decided to order them configured with 128GB SSD drives for speed and reliability. The performance with the SSD drives is amazing.
When entering data, a form will display with various entry fields. On form load, the cursor is placed on the first entry field and whatever prior value in that field is highlighted / selected. The user simply types data which will overwrite the data in that field. This works fine with all of our "older" PC's.
On the two new SSD PC's, the form will display, the data in the fields display, but only the cursor is placed in the front of the first data field. It does not automatically select / highlight the first field. The user has to manually double-click the field data to select it and overwrite the data.
All the XP workstations are on SP3 with all patches included. They are very up-to-date.
This may sound trivial but when our personnel have to enter hundreds of transactions, it slows down productivity. The "old" PC's do not have this issue.
After testing an old PC and the new SSD PC's side-by-side, it can be seen visually that a process occurs just before the main entry window displays. On the new SSD machine, this process cannot even be noticed. Discussing this with the software vendor has us thinking the machine may be "too fast" (if there is such a thing) for the entry software to keep up.
We think the SSD drive has increased the data-bandwidth performance so much that the older antiquated software has hiccups with it.
Would appreciate any comments on this. It's a real brain-twister.
Thanks in advance!