Solved

Network Running slow

Posted on 2010-09-19
3
622 Views
Last Modified: 2012-05-10
A VIP calls in and complains that her computer and network is running very slow. How would go about troubleshooting it?
0
Comment
Question by:unix32
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 3

Expert Comment

by:arweeks
ID: 33713025
Can you remotely log in to the PC?  That is the first thing I would try and do.
Next is to find out exactly what is running slowly.  People will complain that ' everything ' is slow, when in fact it's their internet banking (the remote site is slow) and they are just complaining.
Or is it that email is slow and everything else is fine?  Also check the basics - is any one process using excessive CPU, disk or RAM?

Once you've got some ideas about what is running slow come back with some more information such as :
* what is running slow
* are any processes using excessive disk / cpu / ram
* have usual processes such as rebooting been done
* how is the computer connected to a 'network'.  If it's a DSL connection is it that which is running slow (whilst the PC is running OK).

0
 
LVL 4

Accepted Solution

by:
kenycl earned 500 total points
ID: 33713029
you will need to give us more detail of the environment the network is in eg, the equipment and connectivity between the PC/Laptop how are they connected and what changes has happen and when you say network is slow, do you mean internet or the local network traffic?
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When the s#!t hits the fan, you don’t have time to look up who’s on call, draft emails, call collaborators, or send text messages. An instant chat window is definitely the way to go, especially one like HipChat. HipChat is a true business app. An…
We take a look at some of the most common obstacles that IT teams run into as they work relentlessly to keep all the alarms and sirens from going off at once.
If you're a developer or IT admin, you’re probably tasked with managing multiple websites, servers, applications, and levels of security on a daily basis. While this can be extremely time consuming, it can also be frustrating when systems aren't wor…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question