snhandle
asked on
Internet questions
Let me give the scenario first and then I will ask my question.
Eureka is a telephone and internet based concierge service that specilizes in obtaining things that are hard to find (e.g super Bowl tickets, first-edition books from the 1500s, Faberge eggs). It currently employs 60 staff members who collectively provide 24-hour coverage (over three shifts). They answer the phones and respond to requests enterned on the Eureka! web site. Much of their work is spent on the phone and on computers searching on the internet. What type connections should Eureka consider from its office to the outside world, in terms of phone and internet? Outline the pros and cons of each alternative below make a recommendation. The company has the below alternative;
1 Should the company use standard voice lines but use DSL for its data ($40 per month per line for both services)?
Eureka is a telephone and internet based concierge service that specilizes in obtaining things that are hard to find (e.g super Bowl tickets, first-edition books from the 1500s, Faberge eggs). It currently employs 60 staff members who collectively provide 24-hour coverage (over three shifts). They answer the phones and respond to requests enterned on the Eureka! web site. Much of their work is spent on the phone and on computers searching on the internet. What type connections should Eureka consider from its office to the outside world, in terms of phone and internet? Outline the pros and cons of each alternative below make a recommendation. The company has the below alternative;
1 Should the company use standard voice lines but use DSL for its data ($40 per month per line for both services)?
giltjr
Could you let us know what this is for? It sounds like a class room assignment.
ASKER
actually it is a discussion queston for me that I will talk about.
The answer is, it depends.
How important is it to have voice services if Internet is down?
How reliable is the DSL service?
Although it could be possible it is very doubt full that voice would be down and DSL up. I've had DSL for 5+ years now and I have had many DSL outages while voice was still up. I have NEVER had voice out and DSL up.
If you go with DSL only, when it is down, you have lost everything.
With traditional voice and DSL you would still have voice if DSL is out.
How important is it to have voice services if Internet is down?
How reliable is the DSL service?
Although it could be possible it is very doubt full that voice would be down and DSL up. I've had DSL for 5+ years now and I have had many DSL outages while voice was still up. I have NEVER had voice out and DSL up.
If you go with DSL only, when it is down, you have lost everything.
With traditional voice and DSL you would still have voice if DSL is out.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
I agree with jetpowercom's comments and will and a few more of my own.
You may want to look at the price of voice only lines vs. voice+dsl. You really should not need a DSL line for each person on a shift.
A voice line for each person, maybe, but you should not need 15-20 DSL connections. One should do you fine, maybe two. A voice only line may only be $20-$30 per month. I'm not sure where you are getting your costs, but I know I pay way more than $40 for voice+DSL service, my DSL service is $40 alone.
Going along the T1 path, you could get two T1's. Once for voice (gives up to 24 voice lines) and one for Internet. Depending on your location a T1 may give you more speed than a DSL link and (as jetpowercom stated) typically much better reliability.
You may want to look at the price of voice only lines vs. voice+dsl. You really should not need a DSL line for each person on a shift.
A voice line for each person, maybe, but you should not need 15-20 DSL connections. One should do you fine, maybe two. A voice only line may only be $20-$30 per month. I'm not sure where you are getting your costs, but I know I pay way more than $40 for voice+DSL service, my DSL service is $40 alone.
Going along the T1 path, you could get two T1's. Once for voice (gives up to 24 voice lines) and one for Internet. Depending on your location a T1 may give you more speed than a DSL link and (as jetpowercom stated) typically much better reliability.
This is a test case in teh book
Business Data Communications and Networking By Jerry FitzGerald, Alan Dennis
Business Data Communications and Networking By Jerry FitzGerald, Alan Dennis
ASKER
Good Job