Posted on 2010-09-19
Let me give the scenario first and then I will ask my question.
Eureka is a telephone and internet based concierge service that specilizes in obtaining things that are hard to find (e.g super Bowl tickets, first-edition books from the 1500s, Faberge eggs). It currently employs 60 staff members who collectively provide 24-hour coverage (over three shifts). They answer the phones and respond to requests enterned on the Eureka! web site. Much of their work is spent on the phone and on computers searching on the internet. What type connections should Eureka consider from its office to the outside world, in terms of phone and internet? Outline the pros and cons of each alternative below make a recommendation. The company has the below alternative;
1 Should the company use standard voice lines but use DSL for its data ($40 per month per line for both services)?