Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

This operation has been cancelled due to restrictions in effect on this computer when opening ESET smart security.

Posted on 2010-09-19
19
Medium Priority
?
2,104 Views
Last Modified: 2013-11-22
Hello,

We have just cleaned a pc from viruses and malware. All is OK now except for one user profile the Antivirus won;t run. When manually trying to start it it says"This operation has been cancelled due to restrictions in effect on this computer". Running XP SP3.

Any ideas?

Thanks
0
Comment
Question by:CompTroub
  • 11
  • 4
  • 2
  • +1
19 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 33714095
Had you try re-installing
0
 

Author Comment

by:CompTroub
ID: 33714111
a few times
0
 
LVL 1

Expert Comment

by:Ravikiranpothana
ID: 33714190
Check whether the Firewall blocked the application, and add the application in exceptions list.
0
Cyber Threats to Small Businesses (Part 2)

The evolving cybersecurity landscape presents SMBs with a host of new threats to their clients, their data, and their bottom line. In part 2 of this blog series, learn three quick processes Webroot’s CISO, Gary Hayslip, recommends to help small businesses beat modern threats.

 

Author Comment

by:CompTroub
ID: 33714222
firewall is off and it works with the other profiles
0
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 33714224
Did you make the user as an administrator?
0
 

Author Comment

by:CompTroub
ID: 33714245
it was already
0
 

Author Comment

by:CompTroub
ID: 33714252
It's going be a registry problem of some sort or policty restriction. It had a fake AV and possibly that has restricted AV profgrams to run.
0
 

Author Comment

by:CompTroub
ID: 33714272
also securtiy centre reports that the AV is running but the interface won't work.
0
 
LVL 1

Expert Comment

by:Ravikiranpothana
ID: 33714368
Try to Boot in safe mode and check whether u can start ESET , if u able to start do a scan and restart.
0
 

Author Comment

by:CompTroub
ID: 33714400
no go in safe mode either
0
 
LVL 22

Expert Comment

by:optoma
ID: 33714629
Run these first in not already used. They scan quick
Run TdssKiller and Hitmanpro.
http://support.kaspersky.com/viruses/solutions?qid=208280684
http://www.surfright.nl/en/hitmanpro

Test system.
If still having issue run ExeHelper and test
http://raktor.net/exeHelper/exeHelper.com

0
 

Author Comment

by:CompTroub
ID: 33714921
I am quite sure the pc is clean as we scanned it multiple times with ESET, Malwarebytes and Superantispyware, Kaspersky did not find anything and caused a BSOD.
0
 
LVL 22

Expert Comment

by:optoma
ID: 33715681
TdssKiller sometimes causes a bsod on completion(when you hit close)
You are probably weary of trying the others that are mentioned but i recommend you try them :)
0
 

Author Comment

by:CompTroub
ID: 33721165
I also tried reimage which also came up clean the pc is clean it is a setting that the virus has changed I just don't know how to undo it.

Thanks
0
 
LVL 22

Expert Comment

by:optoma
ID: 33721358
ExeHelper resets issues like that
0
 

Author Comment

by:CompTroub
ID: 33721537
No luck with that either.
0
 

Accepted Solution

by:
CompTroub earned 0 total points
ID: 33721761
I 've just created a new profile and is all OK it was a corrupt profile no work around thanks for your help anyway.
0
 
LVL 22

Expert Comment

by:optoma
ID: 33723254
No prob. At least its resolved :)
0
 

Author Comment

by:CompTroub
ID: 33723275
Thanks again.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If your system is showing symptoms of browser hijacks or 'google search redirects' check out my other article (http://rdsrc.us/u3GP7A) first and run the tool TDSSKiller (http://rdsrc.us/GDBBs4) to get rid of the infection. Once done, and if the …
Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

877 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question