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This operation has been cancelled due to restrictions in effect on this computer when opening ESET smart security.

Posted on 2010-09-19
19
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Last Modified: 2013-11-22
Hello,

We have just cleaned a pc from viruses and malware. All is OK now except for one user profile the Antivirus won;t run. When manually trying to start it it says"This operation has been cancelled due to restrictions in effect on this computer". Running XP SP3.

Any ideas?

Thanks
0
Comment
Question by:CompTroub
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19 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 33714095
Had you try re-installing
0
 

Author Comment

by:CompTroub
ID: 33714111
a few times
0
 
LVL 1

Expert Comment

by:Ravikiranpothana
ID: 33714190
Check whether the Firewall blocked the application, and add the application in exceptions list.
0
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Author Comment

by:CompTroub
ID: 33714222
firewall is off and it works with the other profiles
0
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 33714224
Did you make the user as an administrator?
0
 

Author Comment

by:CompTroub
ID: 33714245
it was already
0
 

Author Comment

by:CompTroub
ID: 33714252
It's going be a registry problem of some sort or policty restriction. It had a fake AV and possibly that has restricted AV profgrams to run.
0
 

Author Comment

by:CompTroub
ID: 33714272
also securtiy centre reports that the AV is running but the interface won't work.
0
 
LVL 1

Expert Comment

by:Ravikiranpothana
ID: 33714368
Try to Boot in safe mode and check whether u can start ESET , if u able to start do a scan and restart.
0
 

Author Comment

by:CompTroub
ID: 33714400
no go in safe mode either
0
 
LVL 22

Expert Comment

by:optoma
ID: 33714629
Run these first in not already used. They scan quick
Run TdssKiller and Hitmanpro.
http://support.kaspersky.com/viruses/solutions?qid=208280684
http://www.surfright.nl/en/hitmanpro

Test system.
If still having issue run ExeHelper and test
http://raktor.net/exeHelper/exeHelper.com

0
 

Author Comment

by:CompTroub
ID: 33714921
I am quite sure the pc is clean as we scanned it multiple times with ESET, Malwarebytes and Superantispyware, Kaspersky did not find anything and caused a BSOD.
0
 
LVL 22

Expert Comment

by:optoma
ID: 33715681
TdssKiller sometimes causes a bsod on completion(when you hit close)
You are probably weary of trying the others that are mentioned but i recommend you try them :)
0
 

Author Comment

by:CompTroub
ID: 33721165
I also tried reimage which also came up clean the pc is clean it is a setting that the virus has changed I just don't know how to undo it.

Thanks
0
 
LVL 22

Expert Comment

by:optoma
ID: 33721358
ExeHelper resets issues like that
0
 

Author Comment

by:CompTroub
ID: 33721537
No luck with that either.
0
 

Accepted Solution

by:
CompTroub earned 0 total points
ID: 33721761
I 've just created a new profile and is all OK it was a corrupt profile no work around thanks for your help anyway.
0
 
LVL 22

Expert Comment

by:optoma
ID: 33723254
No prob. At least its resolved :)
0
 

Author Comment

by:CompTroub
ID: 33723275
Thanks again.
0

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