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Single number reach

Posted on 2010-09-20
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Last Modified: 2012-05-10
Hi Experts,

I am getting large volume of phone calls on UC520 for me and my partner we are receiving calls is becoming unmanageable.  There are times I have 5-6 people trying to call at the same time and when im on the phone to someone, it rings most of the time with other inbound calls.  Partner phone is even busier than mine
So we need to find ways to send calls through to an employee first to filter them and assist with managing phone calls.

Thanks

Vikrant
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Question by:kavinagpur
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Expert Comment

by:nsitsupport
ID: 33722220
I believe you can achieve this easily with the UC520 configuration,
you need to explain more about your system and interfaces you are using and I can help you more.
Single number reach is a feature of Cisco call connector and you need to have Call connector server and clients to achieve that.
You can find some more info about telephony configuration on this blog:
http://www.net-grp.com/category/cisco/voice/

Hope that helps
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Author Comment

by:kavinagpur
ID: 33722415
At the moment All phone calls which are coming on UC520 they alls diverts to my mobile, which is OK for now as it is really just calls from Perth
With the system growing this isn’t going to work out, as there will be other users
At a minimum will be my partner and I will have to put someone in the office in Melbourne office to help with calls
Also I think that eventually we will have someone in India office to help with calls
 
Probably one of the biggest issues is handling calls between the landline and mobiles
As particularly my partner is out of the office quite a bit,  just sending office calls to voicemail, isn’t an adequate option as it annoys the customers

To be straight, without this functionality, there is little point in implementing an office phone system, as such a high percentage of calls are coming through on mobile
 
I am getting large volume of phone calls on UC520 for me and my partner we are receiving calls is becoming unmanageable.  There are times I have 5-6 people trying to call at the same time and when im on the phone to someone, it rings most of the time with other inbound calls.  Partner phone is even busier than mine
So we need to find ways to send calls through to an employee first to filter them and assist with managing phone calls.


I have 4 analog FXO port on UC520, but we are using only two ports means we have two analog line
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Expert Comment

by:nsitsupport
ID: 33722450
I would suggest to get a new SPA525 phone which supports VPN and you can use it anywhere in the world.
Set it up on the system and it will get an extension,
You can send to the guy in India and he will have one of your extensions.
Then change the system to send the calls to that extension instead:
if extension is 230:
voice-port 0/1/0
connection-plar opx 230

and he can get the calls and obviously forward them to the appropriate person.

http://www.net-grp.com
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Author Comment

by:kavinagpur
ID: 33722501
Hi nsitsupport,

We already have SPA525 phone in perth & India office, We are using this at this stage but we need some diferent..
We have 8 Cisco IP Phone configure for internal usage as a intercom, each department have a one IP phone e.g. 201 for Sales, 202 Marketing, 203 Account, 204 Technical support, Now if anyone made call to UC520 ( both analog line ) they listen simple caller tune, I want to use Welcome message at the same place of Simple Ring tone e.g. Welcome to coinopsolutions kindly press the ext. no. if you know & call should be forward as per caller requirment if Caller don't know the ext. no. that time call should be forward to Operator means ext. 206
I mean The idea is to build up a simple IVR system so that callers are put through an automated menu, where they can choose various options by pressing their keypads.
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nsitsupport earned 500 total points
ID: 33722560
I believe you are going to use auto attendant which is a feature of UC520 itself.
UC520 has got a couple of AA template which is doing a similar thing and you can just change the prompts,
Or if you want to do it more professionally there is a software from Cisco "Unity editor" which you can use and create your own call handling method,
AA will have an extension number on the system and you will redirect the calls to the AA number,
after that callers need to follow the prompts and do the functions as it is asked by AA.
a quick link which might help:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_configuration_example09186a00803f82eb.shtml

http://www.net-grp.com
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Author Closing Comment

by:kavinagpur
ID: 33847755
god
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