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printer is stuck, lots of docs waiting, using windows 7 64 bit

Posted on 2010-09-20
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Last Modified: 2012-06-27
there are 5908 docs in queue on my laptop.  I suspect this is some problem caused by using rdp or by setting up computer in and out of office workgroup
I have tried to go to the printer  to open it up to delete all documents, but it cannot let me in to do anything  The icon rotates to show it is 'thinking' about it, but never gets any further.  How can I clear these documents which are probably virtual and almost certainly of no significance ?

printer is HP M1005 MFP
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Question by:thfc9wigan1
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4 Comments
 
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Expert Comment

by:kenycl
ID: 33715151
Go to start type in the search box services.msc
on the right list scroll to print spooled, right click and stop the service then go to the property and find the location it stores the print job and delete the files after that start up the print spooled services again
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Expert Comment

by:tankmurdoch
ID: 33715155
Is it a network printer or a local printer attached to your laptop?
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Expert Comment

by:nutwoo
ID: 33715161
1.Start Run
2. Type net stop spooler
3. navigate to C:\Windows\System32\spool\PRINTERS
4. Delete all .SPL and .SHD files.
5. Start, Run
6. Type net Start Spooler
7. Now refresh the print queue, and they will be all gone
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thfc9wigan1 earned 0 total points
ID: 33717699
now resolved
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