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Helpdesk software that will make life easier ?

Posted on 2010-09-20
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I am in charge of a department of 6 engineers providing IT support to SMEs, I am looking for some helpdesk software that will help with workflow, call scheduling, invoicing export to excel, asset management, knowledgebase/customer manuals, CRM etc.. with minimal input from the engineers - anyone got any suggestions or similar experience?

thanks
Arcitsol
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by:arcitsol
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appreciate the help :-)
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