Helpdesk software that will make life easier ?

I am in charge of a department of 6 engineers providing IT support to SMEs, I am looking for some helpdesk software that will help with workflow, call scheduling, invoicing export to excel, asset management, knowledgebase/customer manuals, CRM etc.. with minimal input from the engineers - anyone got any suggestions or similar experience?

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arcitsolAuthor Commented:
appreciate the help :-)
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