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Windows 7 domain clients cannot connect to printer error

Posted on 2010-09-20
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Last Modified: 2012-05-10
Hi All,

We have recently upgraded our whole domain to windows server 2008 with windows 7 32bit clients. Our print server is a 64bit server with 32bit drivers also installed. All printers are connected based on environment variables using a logon script which works fine. The problem we are having is some of the machines won't connect to the printers. To get them to connect again we have to restart the print spooler delete the driver and then the printer connects fine. This keeps happening on various machines thoughout the building. Once the drivers have been deleted, it can happen again it doesn't necessarlly permanently fix it.

The problem is not user specific as the user can log onto another machine and the printer coonects fine, it is definately machine problem and probably a windows 7 problem! Even if I log in as a domain admin user the printer will not connect!

The error message I get is:

Windows cannot connect to the printer error no: 0x0000007e

Any help with this would be appreciated.

Thanks

Natalei
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Question by:brookesm
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by:nutwoo
ID: 33715552
Are the windows 7 32bit clients the same OS version and hardware ?
Are they connecting all connecting via LAN or Wireless ?
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by:brookesm
ID: 33715569
Yes they are all windows 7 professional, and we have two different models of PCs HP and Dell and both types get the same error.

They are all connect via a LAN.

Thanks

Natalie
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Expert Comment

by:nutwoo
ID: 33715680
I presume this is all AD printing ?
I would start from the Print Server and check the logs and event viewer.  

Have you reied downloading the latest drivers again for the 32bit hosts.
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Accepted Solution

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brookesm earned 0 total points
ID: 33732230
We have found a solution! The solution can be found here:

http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/ef63ecec-6555-4967-9e74-816ebbc64914

Thanks

Natalie
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