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Symantec Backup exec 11d shows hardware error

Posted on 2010-09-20
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Last Modified: 2013-12-01
This is using the above backup software on my MS Windows 2003 R2 server. Recently, backup ran a while and stop with the error message in log:

    Error Category: Backup device failure
    Error:                 e00084ed - an hardware error occured
    For additional information regarding this error please refer to the link V-79-57344-34029

By the way, I'm using external LTO3 SCSI-based tape drive.

What's went wrong and how to resolve it?
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Question by:Balack
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by:compaqus
ID: 33717012
In my experience and on my setup (external SCSI) it had to do with:

1. SCSI card needed resiting
2. SCSI cable bad or not connected properly
3. Heads needed to be cleaned
4. No issue whatsoever, needed a reboot.
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by:tankmurdoch
ID: 33717376
Also check that tape drivers are up to date. What manufacturer of drive do you have? If HP, download HP Tape Tools and you can run diagnostics to see if there are any problems with the drive.

Let me know...
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Author Comment

by:Balack
ID: 33717557
I'm using HP Ultrium LTO3 with SCSI Ultra320 HDB card. BTW, where to download the drivers?
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by:tankmurdoch
ID: 33717591
Go to www.hp.com. You can download drivers etc there, also search for tape tools in the support section too. Install this and you can run diagnostics on the drive.

Usually though the Symantec tape drivers are the best to use with Backup Exec, go to the device configuration wizard within Backup Exec and you can check for updated drivers there.
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Expert Comment

by:compaqus
ID: 33717784
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Author Comment

by:Balack
ID: 33726881
Pls see the details of the tape drive and scsi connection:

         Tape drive:
 
               - Model: HP Ultrium 960 external tape drive

               Driver details as shown in Device manager -  

                     - Name: Hewlett Packard LTO Ultrium-3 drive
                     - Driver provider: Symantec Corporate
                     - Driver Date: 23/01/2008
                     - Driver Version: 5.1.37.0
                     - Firmware version: G66D

          SCSI Card details:

                 HP Proliant 64bit/133Mhz Single/Dual Channel Ultra320 SCSI HBA

                 Driver details as appears in device manager:

                       - LSI Adapter, Ultra320 SCSI 2000 series, (w/1020/1030) (storport)
                       - Driver provider: LSI Logic
                       - Driver date: 09/02/2007
                       - Driver version: 1.24.40

   I downloaded the HP Storageworks library and tape tools, I run it and found the device status as attached - my backup tape drive is CROSSED. I also puzzled about the termination. At the rear of this tape drive, there are 2 scsi interfaces, and the bottom one is connected with the scsi connection. ID sets to 3. How about the top interface, should I connect a terminator?
 

 
Storageworks-Library-and-tape-to.jpg
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by:tankmurdoch
ID: 33729150
Backup Exec is not allowing Tape Tools access to the drive. Stop all BE services and open Tape Tools again. The drive should be available for diagnostic tests. If you run a health check you can quickly get an overview of the status of the drive and anything that Tape Tools finds wrong it will highlight.

It might be worthwhile connecting a terminator but I don't think it will make a difference.

Let me know how you get on.
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Accepted Solution

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Balack earned 0 total points
ID: 33743982
No terminator supposed to connect to the top scsi interface. After taking off the terminator, the rear LED shows green, and backup operations back to normal.
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