Solved

Symantec Backup exec 11d shows hardware error

Posted on 2010-09-20
8
1,084 Views
Last Modified: 2013-12-01
This is using the above backup software on my MS Windows 2003 R2 server. Recently, backup ran a while and stop with the error message in log:

    Error Category: Backup device failure
    Error:                 e00084ed - an hardware error occured
    For additional information regarding this error please refer to the link V-79-57344-34029

By the way, I'm using external LTO3 SCSI-based tape drive.

What's went wrong and how to resolve it?
0
Comment
Question by:Balack
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
8 Comments
 
LVL 7

Expert Comment

by:compaqus
ID: 33717012
In my experience and on my setup (external SCSI) it had to do with:

1. SCSI card needed resiting
2. SCSI cable bad or not connected properly
3. Heads needed to be cleaned
4. No issue whatsoever, needed a reboot.
0
 
LVL 3

Expert Comment

by:tankmurdoch
ID: 33717376
Also check that tape drivers are up to date. What manufacturer of drive do you have? If HP, download HP Tape Tools and you can run diagnostics to see if there are any problems with the drive.

Let me know...
0
 

Author Comment

by:Balack
ID: 33717557
I'm using HP Ultrium LTO3 with SCSI Ultra320 HDB card. BTW, where to download the drivers?
0
Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

 
LVL 3

Expert Comment

by:tankmurdoch
ID: 33717591
Go to www.hp.com. You can download drivers etc there, also search for tape tools in the support section too. Install this and you can run diagnostics on the drive.

Usually though the Symantec tape drivers are the best to use with Backup Exec, go to the device configuration wizard within Backup Exec and you can check for updated drivers there.
0
 
LVL 7

Expert Comment

by:compaqus
ID: 33717784
0
 

Author Comment

by:Balack
ID: 33726881
Pls see the details of the tape drive and scsi connection:

         Tape drive:
 
               - Model: HP Ultrium 960 external tape drive

               Driver details as shown in Device manager -  

                     - Name: Hewlett Packard LTO Ultrium-3 drive
                     - Driver provider: Symantec Corporate
                     - Driver Date: 23/01/2008
                     - Driver Version: 5.1.37.0
                     - Firmware version: G66D

          SCSI Card details:

                 HP Proliant 64bit/133Mhz Single/Dual Channel Ultra320 SCSI HBA

                 Driver details as appears in device manager:

                       - LSI Adapter, Ultra320 SCSI 2000 series, (w/1020/1030) (storport)
                       - Driver provider: LSI Logic
                       - Driver date: 09/02/2007
                       - Driver version: 1.24.40

   I downloaded the HP Storageworks library and tape tools, I run it and found the device status as attached - my backup tape drive is CROSSED. I also puzzled about the termination. At the rear of this tape drive, there are 2 scsi interfaces, and the bottom one is connected with the scsi connection. ID sets to 3. How about the top interface, should I connect a terminator?
 

 
Storageworks-Library-and-tape-to.jpg
0
 
LVL 3

Expert Comment

by:tankmurdoch
ID: 33729150
Backup Exec is not allowing Tape Tools access to the drive. Stop all BE services and open Tape Tools again. The drive should be available for diagnostic tests. If you run a health check you can quickly get an overview of the status of the drive and anything that Tape Tools finds wrong it will highlight.

It might be worthwhile connecting a terminator but I don't think it will make a difference.

Let me know how you get on.
0
 

Accepted Solution

by:
Balack earned 0 total points
ID: 33743982
No terminator supposed to connect to the top scsi interface. After taking off the terminator, the rear LED shows green, and backup operations back to normal.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we will learn how to backup a VMware farm using Nakivo Backup & Replication. In this tutorial we will install the software on a Windows 2012 R2 Server.
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question