msstech
asked on
Missing Outlook Folders
Greetings,
Over the weekend, the President of the company was in Europe and upon opening his Outlook, reported that most of the folders under his Inbox in Outlook had disappeared. Use use Outlook Anywhere so his Outlook 'synchronized' to the Exchange server when he first logged into his Outlook. I logged into his mailbox from a computer in the office and verified that he indeed only has 2 folders under the Inbox when he had a lot more before (not sure of exact number). I have checked different folders under Mailbox (especially the Deleted Items folder) to see if they may have been moved accidently.
He is running Outlook 2007 on Windows 7 Professional. We are running Exchange 2003.
My thinking is that he may have done one of the following: (1) he may have, without knowing, moved the folders to his local archive folders (2) used shift+delete to permanently delete folders from mailbox (3) mailbox corruption.
Can anybody think of something else that I may have missed? Also, in case of mailbox corruption, how can I determine that his mailbox is actually corrupt?
I haven't actually gotten his laptop yet. I will be getting it in the next half hour.
Thank you.
Over the weekend, the President of the company was in Europe and upon opening his Outlook, reported that most of the folders under his Inbox in Outlook had disappeared. Use use Outlook Anywhere so his Outlook 'synchronized' to the Exchange server when he first logged into his Outlook. I logged into his mailbox from a computer in the office and verified that he indeed only has 2 folders under the Inbox when he had a lot more before (not sure of exact number). I have checked different folders under Mailbox (especially the Deleted Items folder) to see if they may have been moved accidently.
He is running Outlook 2007 on Windows 7 Professional. We are running Exchange 2003.
My thinking is that he may have done one of the following: (1) he may have, without knowing, moved the folders to his local archive folders (2) used shift+delete to permanently delete folders from mailbox (3) mailbox corruption.
Can anybody think of something else that I may have missed? Also, in case of mailbox corruption, how can I determine that his mailbox is actually corrupt?
I haven't actually gotten his laptop yet. I will be getting it in the next half hour.
Thank you.
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jawad1481:
I did try OWA and the folders are not there also. And it's not issue with the CACHE because I also accessed his mailbox from another comptuer and it has the folders missing also.
dogznbonz:
Agreed. So I checked all the folders within Outlook mailbox, but did not find the missing folders.
FDiskWizard:
We do have deleted rentenion turned on in Exchange. When I look to recover items in the Deleted Items folder, it doesn't bring any up. It does have emails within the Deleted Items folder, so I am guessing that he hadn't done the Empty Deleted Items yet...
Thank you.