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Citrix XenApp Server Role Manager Not Displaying Correctly

Posted on 2010-09-20
14
1,355 Views
Last Modified: 2013-11-11
Hi

I am attempting to install Citrix XenApp and when I used the auto run executable the first window appears allowing me to select "Install XenApp Server" which then loads the Citrix XenApp Server Role Manager, which does not display correctly.

The outline of the window is displayed, but the contents are not visable and you can see the windows behind.

I have seen these sort of errors before on other applications and have resolved with the usual tricks (enable/disable aero), load compatibility etc.

None of the have worked (installing on a Windows Server 2008 R2 using RDP to access server). Have tried installing directly from the console and RDP, getting same error.

I have enclosed an image, any thoughts would be most welcome.

Thanks


 Xen App Installation
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Question by:explorersup
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14 Comments
 
LVL 6

Expert Comment

by:TreyBcool
ID: 33721746
copy the xenapp cd locally and run the autorun from there? redownload the media?
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Author Comment

by:explorersup
ID: 33723047
Hi

The media is already copied locally, attempting to run it from the c:

Dont think this is a corrupt media install problem as when I ran it on my local machine (laptop) it worked fine, the menus are displayed correctly.

Thanks
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LVL 32

Expert Comment

by:nappy_d
ID: 33723819
You can ru the installers separately. Just browse to the install directories on your media and skip the installer splash window.
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Author Comment

by:explorersup
ID: 33723849
Hi

Tried that.

Same problem.

Thanks though.

Adam
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LVL 7

Expert Comment

by:dnsguru44
ID: 33723883
Have you tried downloading the Installation Manager for Windows Server 2008 R2 and installing?  It's a small file, only about 3MB
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Author Comment

by:explorersup
ID: 33724074
Sorry not sure what you mean, could you point to a link?

Thank you.

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LVL 7

Expert Comment

by:dnsguru44
ID: 33724136
https://www.citrix.com/English/ss/downloads/details.asp?downloadId=1863147&productId=186

You most likely will need a mycitrix.com user name and password to see this link.  Also, is this your first attempt at installing on this server?  
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LVL 6

Expert Comment

by:TreyBcool
ID: 33725242
Maybe turn off all the UAC stuff.

uac.jpg
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Accepted Solution

by:
explorersup earned 0 total points
ID: 33725320
Hi Guys

Thank you all for your input. I have finally managed to get it working by completely flattening the box and re-installing the OS.

Honestly though it was a waste of time as Citrix XenApp 6 is just useless, it fell over multiple times during installation.

Thanks again for the help.
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LVL 6

Expert Comment

by:TreyBcool
ID: 33726335
Wow, you are just having bad experiences, I love XA6, its my favorite release from Citrix in a long time and the install is normally a breeze. Its the performance though that I love. I have used the cisco ip communicator on an aircard, its amazing.  I wonder if you cuold have GPO's shutting off some of the dependencies. I have had this happening, I thought IIS was running, it appeared to be, but a policy had part of it shutdown. This broke xml port sharing during the install.
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Author Comment

by:explorersup
ID: 33726410
Hi TreyBcool

I would like to get it working but I just gave up with the amount of errors it kept kicking out.

The machine was completely blank, no GPO's, joined it to the domain, fully updated it and begin installing XA6.

I kept getting 1603 error's, which took me to this thread where a lot of people were experiencing the same thing.

http://forums.citrix.com/thread.jspa?threadID=262033&start=0&tstart=0

At this point my head was starting to hurt so i switched off :)

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LVL 7

Expert Comment

by:dnsguru44
ID: 33726428
Just my two cents....

I in complete agreement with Trey about XenApp 6.  In my opinion XA 5 for 2008 was the equivalent of windows vista and XA 6 is windows 7, it's phenomenal and worth getting it going if you have the licenses.
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Author Comment

by:explorersup
ID: 33726483
RIGHT!

Thats it! Im trying again!

If two experts say its good it must the worth while.

Will let you know how I get on.

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LVL 6

Expert Comment

by:TreyBcool
ID: 33727111
I did recently have an issue with a mounted XA6 iso, we had to extract the iso using winrar on another machine and copy the files locally. Dont rule out that your iso is bad. Extract it using winrar and then compare it to what you copied locally. Let us know what happens!
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