Solved

Email Issues after switching web hosting company and Name Server Change

Posted on 2010-09-20
3
407 Views
Last Modified: 2012-05-10
I am currently running SBS 2003 with exchange 2003.  Our domain name is in the format corp.contosotech.com.  Our website is contoso.com and our emails use that as the hostname ie user@contoso.com

Over the weekend I switched to a new web hosting company.  I went to network solutions and updated the DNS info to point to the new web host for our domain (contoso.com) and our sub/parked domains that are variations of the original.  On the web hosts side I made updates to the cpanel so that are domains would appear there.  

Here is the issue.  I can send emails from my email account user@contoso.com however I can not receive any emails from anyone outside of my domain.  Ie if user2@contoso.com send me an email I get it but not if its from user@other.com.

If anyone has any suggestions or information I would greatly appreciate it.

One last thing is the error message people get when they email us is as follows

"...tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No Such User Here (state 14)."
0
Comment
Question by:Prolumina
  • 2
3 Comments
 
LVL 20

Expert Comment

by:wolfcamel
ID: 33718005
i would suggest that you have changed your MX record, or your mx record points to a name such as mail.contoso.com and you have changed the A reocrd for mail.contoso.com
0
 
LVL 20

Accepted Solution

by:
wolfcamel earned 500 total points
ID: 33718012
the mx record is most likely also pointing to your webhost.
0
 

Author Closing Comment

by:Prolumina
ID: 33718190
You were spot on.  Thanks for the help.
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I've written instructions for one router type, but this principle may be useful for others of the same brand and even other brands of router. Problem: I had an issue especially with mobile devices that refused to use DNS information supplied via…
You may have discovered the 'Compatibility View Settings' workaround for making your SBS 2008 Remote Web Workplace 'connect to a computer' section stops 'working around' after a Windows 10 client upgrade.  That can be fixed so it 'works around' agai…
In this Experts Exchange video Micro Tutorial, I'm going to show how small business owners who use Google Apps can save money by setting up what is called a catch-all email address in their Gmail accounts. By using the catch-all feature, small busin…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now