Solved

email won't send with a signature

Posted on 2010-09-20
3
285 Views
Last Modified: 2012-05-10
Hi again experts!

I have never seen nor heard anything like this problem.  Several users with different email address from multiple locations are reporting that their email is not being received.  I have talked to my ISP and there are no blacklist issues with our ip address.  Through a never ending troubleshooting process I have discovered that email does get received if there is no signature associated with the email.

The email does clear the outbox and ends up in sent items.  No idea what to do from here.  Any suggestions?

Thanks in advance

insanegain
0
Comment
Question by:insanegain
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 4

Expert Comment

by:innovatorengineer
ID: 33718716
Is there a picture or other non text item in the signatures?
0
 

Author Comment

by:insanegain
ID: 33718894
Checked that too.  I removed any images and still had the same problem.  I never had any images on mine, just text formatting with a hyperlink.

I changed my signature to plain txt and still no luck.

Also tried changing outgoing email servers with the same results.

Checking it against my hotmail address so no problems receiving on that account.
0
 

Accepted Solution

by:
insanegain earned 0 total points
ID: 33720545
Looks like we solved the problem.  Talked to the email host and they said there was something in the signature that was getting blocked by their filters.  Closer testing indicated that it was the email address itself that referenced the domain name.  News to me.

Thanks for you help though.

insanegain
0

Featured Post

Salesforce Made Easy to Use

On-screen guidance at the moment of need enables you & your employees to focus on the core, you can now boost your adoption rates swiftly and simply with one easy tool.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what you should include to make the best professional email signature for your organization.
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question