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how to set up MS Exchanage email in iPad

Posted on 2010-09-20
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Last Modified: 2012-05-10
I need to set up this iPad to have email function using MS Exchange 2003 server. Does this iPad need to have Outlook installed? How to set up so this iPad can do emails with Exchange?
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Question by:Castlewood
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by:gmacmaster
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Exchange Email

•Tap settings
•Select Mail, Contacts, Calendars
•Select Add Account
•Select Microsoft Exchange
•Enter your Email address, Domain, Username, Password and a description that you wish to call your account (such as work)
•If required, enter the Server name
•Decide what you want to sync - Mail, Contacts and/or Calendars
•Your account will now be configured
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by:Castlewood
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Do I need to install Outlook on iPad in order to do email of Exchange?
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by:gmacmaster
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no. you can sync all your emails, contacts and calendar with the built in apps.
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by:Castlewood
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so there is a built-in email client, just like Outlook ??
How to access the email client?
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by:kenycl
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on your ipad at the bottom there should be a mail icon once you setup the setting for your exchange email with the above settings provided you will see your email contact and calendar on your ipad.

mail client is already installed on the ipad itself
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by:Castlewood
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Okay, my ipad connects to wifi in my office LAN. Since my exchange is 2003 so I need to manually enter the server's name as well as credentials etc. But I'm still not able to get this ipad to connect to my Exchange 2003. In my AD, the Outlook Mobile Access is enabled for all users.  The error message I got is: unable to verify the account name.
Here is what I entered: (stone.local is my AD domain name)
Server name: expert.stone.local
Domain:
User name: stone\username
Password: password

Can you tell me what could be wrong?
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by:kenycl
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no you would need to get the OWA address, you cannot do this with the internal name that is setup on outlook settings,

mobile sync uses OWA instead  to logon. same way you logon to your email from the web interface
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by:Castlewood
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kenycl: It is Outlook Mobile Access , not Outlook Web Access.
I was told iPad relies on ActivveSync to connect to Exchange server so the Outlook Mobile Access is the ActiveSync. It needs to be enabled.

But go back to the issue where I was unable to connect my iPad to Exchange server with the data I entered:
Server name: expert.stone.local
Domain:
User name: stone\username
Password: password

Did I miss anything?
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by:kenycl
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its all wrong, you are using the wrong server name.
you need to replace that with the outlook web access address
you need to enter a domain
and your username would be without the domain infront because thats already entered in the domain part.

could you please try these on your Ipad at least and come back with the results.
i cant see how you got pass the setup with your settings above it would not have allow you to go pass the next step anyway.

try it and let us know

thanks
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by:Castlewood
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iPad is actually my CEO's. He just took it with him travelling so I am unable to try it now. But I can have CEO try it and see if it works. With your input, I come out with this:
Server name: 65.210.125.xxx   (this is our Exchange 2003 server's public ip )
Domain:
Username: stone\username
Password: password

Above is exactly the address and credentials for our OWA to access externally. We use a lot of OWA. We do need the domain name in front of username.
So, iPad relies on HTTP, just like Outlook Web Access to communicate with Exchange 2003? Correct?
By the way, do we need to open some ports on firewall for iPad to connect to Exchange server 2003 ?
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by:kenycl
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ok, either you enter the username as username@domain.com or you enter the info into the domain part as domain.com

i've tested with domain/username it does not work.

the user will not need to enter this everytime they access their ipad anyway.

apart from that everything else should work as it should and you can follow the screenshot from google and walk your ceo through the steps

http://www.google.com/support/mobile/bin/answer.py?hl=en&answer=138740

hope that heps

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by:h4himanshu
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To allow the iPad access to exchange emails (through inbuilt Mail application), you first have to enable ActiveSync on your exchange server. Also make sure that your firewall allows access to port 443 (used for SSL) if you want to access emails from outside your network.

When you do the setup on iPad, enter domain and username in their respective fields rather than adding 'domain/username' in Username field and keeping Domain field empty.

So the setup should be like this
Servername: external name/ IP address of the server
Domain:xyz
Username:abc
password:*******

If you want to use OWA, then simply type the URL in safari on iPad, enter credentials as  you do from a pc and access emails but ActiveSync is different so you need to set it up on Exchange server.

The following article explains how to set up ActiveSync on the Exchange server. It also shows how to allow access for port 443 through your firewall if you are using Microsoft ISA server. If not, then change your firewall accordingly.

http://coreygilmore.com/blog/2008/08/05/configure-activesync-with-a-single-exchange-server-exchange-sync-for-an-iphone/

We have ActiveSync setup the same ways since last two years and it has been working without a single glitch yet.

Regards

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by:Castlewood
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Hi Gugs,
I tried all the combination of username@domain.local or just username and open port 443 and set up ActiveSync as h4himanshu's link. But I still got the following error:

Exchange Account
Unable to verify account Info

Does iPad require SSL for connecting Exchange 2003 ?? I don't have SSL set up in my Exchange server. Could that be why??
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by:h4himanshu
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Do you have Outlook Web Access enabled with SSL? what URL are you entering in server setting?
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by:kenycl
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can you browse the your owa and try to logon manually? if that works it will work the same on the phone.
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by:Castlewood
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h4himanshu:
"Do you have Outlook Web Access enabled with SSL? what URL are you entering in server setting?"
No, I don't have SSL enabled on OWA. What did you mean by "what URL entered in server setting? Please advise.

kenycl:
Yes, I am able to browse emails by logoning to and using OWA.

I've been still waiting if someone can tell me whether SSL is required for setting up iPad to communicate with Exchanage 2003 ??
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Expert Comment

by:supports
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Ok try this
Disable Form based authentication by going into ESM, servername, protocols, http, right click on Exchange virtual server, properties, under settings tab, uncheck enable forms based authentication

Also, disable ssl....

i worked for my ipad and iphone for different exchange servers
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Castlewood earned 0 total points
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ok, guys,
I called Apple store. They told me that for Exchange 2003 server, don't use the MS Exchange setup, instead, use Other\IMAP. It works. But only can get mails -- no contact, no calendar, etc.
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Author Closing Comment

by:Castlewood
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For iPad to connect to Exchange 2003, this is the trick told be Apple store.
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Expert Comment

by:yo_bee
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Apple is wrong. I have Active Sync setup in my environment w/ a single server setup and syncing e-mail with iPhones, iPads and Driods successfully.

iPad/iPhone both have the Exchange Active Sync feature.
You will need to setup Active Sync on your Exchange environment.
Do you have a Front-end Server or just a single Exchange server?

If you have a single server you will need to modify the IIS and a registry setting or two.  Once this is complete you will need a restart the server.
Follow Method 2:

http://support.microsoft.com/kb/817379

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