Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Outlook 2007 Autodiscover keeps asking for password

Posted on 2010-09-20
7
Medium Priority
?
1,441 Views
Last Modified: 2012-05-10
Hi All,

I am trying to setup outlook 2007 with exchange 2007 SP2 autodiscover. I know the autodiscover service is working because it is setup on other users laptops.

There is one user I can not get to setup properly. The laptop is XP SP3 with Outlook 2007. I connect locally in the LAN with the laptop and setup outlook 2007 with exchange no problem. However when I connect outside the LAN it keeps prompting for a user name and password and does not connect with even the correct u/p typed in. I have also tried turning off the Windows firewall in XP and no luck.

Thanks
0
Comment
Question by:RLComputing
  • 4
  • 2
7 Comments
 
LVL 9

Expert Comment

by:Jeff Beckham
ID: 33719055
When you say connecting prompts for username and password, do you mean starting Outlook or "Test E-mail AutoConfiguration" applet from the Outlook system tray icon?
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 33719140
can you also share the screen-shots/results for the results/log tab of the "Test e-mail autoconfiguration"
0
 
LVL 1

Author Comment

by:RLComputing
ID: 33719175
I have setup Outlook 2007 by connecting internally (LAN). When i take the laptop outside of the LAN and open Outlook it will prompt for the user name and password non-stop, even though the password is correct.

I have also tried setting up outlook externally from the LAN via autodiscover and it prompts for the u/p non-stop as well.

Autodiscover is setup on other laptops and OWA works as well.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 9

Expert Comment

by:Jeff Beckham
ID: 33719301
Are you connecting over a proxy like ISA or are you connecting directly to the CAS server through your firewall?
0
 
LVL 1

Author Comment

by:RLComputing
ID: 33719333
I am connecting to a Windows SBS 2008 VPN.. Is it not true with exchange 2007 and autodiscover I don't have to connect to VPN for outlook 2007 to work?
0
 
LVL 1

Author Comment

by:RLComputing
ID: 33719570
Also, the laptop was previously setup and working until this past Wednesday. I am guessing Windows updates had something to do with it.
0
 
LVL 1

Accepted Solution

by:
RLComputing earned 0 total points
ID: 33719787
Problem was solved by following this article:

http://blog.aaronmarks.com/?p=65

Basically, it seems to be caused by some windows updates. On the exchange server, I did the following changes to the host file (c:\windows\system32\drivers\etc)

::1 localhost

…by changing it to:

# ::1 localhost

Hope that helps someone in the future.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This month, Experts Exchange sat down with resident SQL expert, Jim Horn, for an in-depth look into the makings of a successful career in SQL.
Eseutil Hard Recovery is part of exchange tool and ensures Exchange mailbox data recovery when mailbox gets corrupt due to some problem on Exchange server.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

876 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question