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The blacklist is handled at the ISP level, it will never get to your exchange server. You need to handle the blacklist issue. The only work-around I know is to have her send it to another address that you may have have like gmail or hotmail or have her send it by another address that she may have.
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The blacklist is handled at the ISP level, it will never get to your exchange server. You need to handle the blacklist issue. The only work-around I know is to have her send it to another address that you may have have like gmail or hotmail or have her send it by another address that she may have.

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What RBL are you using as content filtering on your exchange server?
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What RBL are you using as content filtering on your exchange server?

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Basically I have a woman who is using aol, and our server is blocking her emails due to the fact that the ips that i checked from her error msg's are blacklisted. I noticed that the ip's had changed every time she attempted to send an email using the webmail version of her aol email service. I just need to be able to allow her to send emails to people on our server until we can get this blacklist thing taken care of. So i guess my question is, how do i whitelist a specific email address on Exchange server 2003, even though the ip is blacklisted??
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Basically I have a woman who is using aol, and our server is blocking her emails due to the fact that the ips that i checked from her error msg's are blacklisted. I noticed that the ip's had changed every time she attempted to send an email using the webmail version of her aol email service. I just need to be able to allow her to send emails to people on our server until we can get this blacklist thing taken care of. So i guess my question is, how do i whitelist a specific email address on Exchange server 2003, even though the ip is blacklisted??

How to whitelist a specific email address on Exchange server 2003, even though the ip is blacklisted??

Various techniques are used to prevent email spam (unsolicited bulk email). No technique is a complete solution to the spam problem, and each has trade-offs between incorrectly rejecting legitimate email (false positives) vs. not rejecting all spam (false negatives) - and the associated costs in time and effort. Anti-spam techniques can be broken into four broad categories: those that require actions by individuals, those that can be automated by email administrators, those that can be automated by email senders and those employed by researchers and law enforcement officials.

AntiSpam

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.