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Network printer not printing.

Posted on 2010-09-20
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Last Modified: 2012-06-27
Hello:

I have connected my printer to my wireless router.  It works fine for a few weeks, then suddenly the computers in the office cannot print (that is, the print jobs sit in the tasktray with status listed as either "printing" or "error" and nothing happens).  There are no error message pop-ups in windows.  One desktop computer runs on Windows XP Professional, the other laptop runs on Vista 32-bit.  The desktop is connected to the router by a wire, the laptop is wi-fi.

I replaced my LinkSys router with an inexpensive wireless D-Link router.  Again, the printer worked for a few weeks and then stopped.  I switched the printer with an entirely different Dell LAN printer, and it worked only for a day.

The printers are assigned an IP address dynamically through DHCP, though the printers address is "reserved" to the same IP number (192.168.1.7) through the D-Link router.  I am able to ping to that address from any computer using the "ping" command in a CMD window.

The only possible solution seems to me to replace the router.  Does anyone have any other suggestions?
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Question by:drose101
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9 Comments
 
LVL 12

Expert Comment

by:David Wall
ID: 33720938
Have you checked the settings on the printer at the time of failure, most printers allow you to print of the network settings either from a menu on the printer or by pressing certain keys.

Can you set the printers ip to something out of the dhcp scope?

can you print by connecting to it via usb , this will help eliminate networking issues.

Is the printer connected via wire or wireless?
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Author Comment

by:drose101
ID: 33721008
I checked the printer settings at time of failure.  Everything appeared to be normal.

I have not set the printer out of the DHCP scope.  I'm not sure its possible with my router.

A USB hub is not an option, because some computer need to access the printer wirelessly.

I have several computers using the printer, one wired and the others wirelessly.
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LVL 12

Expert Comment

by:David Wall
ID: 33721061
How do you set the ip of the printer?

what is your dhcp scope? i.e 192.168.1.2 > 192.168.1.100

at the time of failure can the printer print a test page?

what model of router are you using ?

how is the printer connecting to the network is it hard wired or is it wireless.
 
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Author Comment

by:drose101
ID: 33721111
Router:  Netgear WGR614 v.10 (brand new, with latest firmware)

Scope of the DHCP is default, 192.168.1.2 > ?

The router has the option to "reserve" a device's IP address so it does not change upon rebooting, so I reserved the printer to 192.168.1.7.

At time of failure, I cannot print a Windows test page.

The printer is connnected to the router by a wire.
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LVL 12

Accepted Solution

by:
David Wall earned 500 total points
ID: 33721233
http://kbserver.netgear.com/pdf/wgr614v6_ref_man_20Apr05.pdf

is the manual, see section 6-9 to setup your dhcp scope say 192.168.1.2 >192.168.1.20

remove any reservation for the printer.

Then find how to manually set the ip on the printer , this is uaually done through the control panel or via a utility from the manufacturer.

would be how I tackle this.
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Author Comment

by:drose101
ID: 33721326
Are you suggesting I disable DHCP altogether and manually assign an IP address to all of the computers and devices in the office?
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LVL 12

Expert Comment

by:David Wall
ID: 33723175
Thanks

I would have set the ip  for the printer at the printer rather than assign it via DHCP.

And to enable I would have assigned the printers ip number outside the dhcp range so there could be no possibility of conflicts.
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Assisted Solution

by:drose101
drose101 earned 0 total points
ID: 33747427
I HAVE FOUND A DEFINITIVE SOLUTION!

(Static IP addresses did not help my printer problem.)

Here is the answer:

1.  Use the original CD-ROM installation that came with the printer.  Many manufacturers use a proprietary port monitor which shows up as a different "name" in the standard TCP/IP port name in the printer's settings.

2.  The original CD-ROM driver only worked properly with Windows XP, not Vista or Win 7 64-bit (even though the driver's documentation promised to work with all OSs).  Once the driver was installed, I had to make more adjustments (see next steps).

3.   Go to Control Panel, Printers, right-click the printer, select Properties, Ports tab, "Standard TCP/IP port" and click "Configure port..." button, change "Protocol" to
"RAW" and leave "SNMP" enabled.  Reboot the computer and printer works in Vista 32-bit.

4.  Win 7 64-bit required another step.  After rebooting, print a document through any program.  When the print job appears in the Task Tray, double-click the icon, select "Printer" in the top menu, then check "Use Printer Offline," then immediately return to the same "Printer" menu and uncheck "Use Printer Offline."  Printer began printing at once.

The computers in the office have now been able to print reliably, even after multiple reboots and dynamic changes to their IP addresses through DHCP.
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