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Can not install HP DeskJet Wifi F4580 Wireless to network

Posted on 2010-09-20
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Last Modified: 2012-06-27
I just purchased this printer that has a wireless card inside. I loaded the installation disk onto a laptop that is connected to my wireless router (but the laptop is not set up for wireless).

During the setup, I could see my network (BT******) so clicked on it, and inputted my WEP Key. The message that came up was -

You have entered the wrong code. I tried 3 more times, making sure the code was right, but no go.

I then tried to set up the printer on a different laptop, one that has wireless internet working properly. At the point where it lists all networks, it did not even list the wireless router in my home.

What should I do to solve this problem.

Many thanks guys.
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Question by:nathan1038
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LVL 34

Expert Comment

by:Michael-Best
ID: 33722102
Set your firewall settings to allow the printer.
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Author Comment

by:nathan1038
ID: 33722995
I have BT netProtect Mcafee (it is the full version of Mcafee you get when you have BT broadband)

How would I go about allowing the printer via firewall settings - i don't know how to do that
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Author Comment

by:nathan1038
ID: 33723334
I have looked on the HP website for support and downloaded their diagnostics tool.

On my wireless laptop, having tried this I gained nothing really. It said that 'windows wireless configuration service is not running'

Below is a print out of the diagnostic :


-----------------------------------------------------------
Dumping Diagnotic Info started at 2010/09/21 09:40:53

Version : 4.1.0.074
Operating System : Windows XP, Service Pack 3, (32 Bit)
Current System default language :ENU
Current user default language : ENU
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: d3c4cbf15b3e49a
IP Address: *.*.1.65
Connection Type: Wireless
Signal Strength: 0
Adapter: Intel(R) PRO/Wireless 3945ABG Network Connection - McAfee Core NDIS Intermediate Filter Miniport
Computer MAC: 00:18:DE:E2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: *.*.1.254
Router MAC Address: 00:14:7F:CE:*:*
DNS Servers: *.*.1.254
            
Is Network Connected: Yes
Is Internet Connected: Yes

Speed of the internet connection to the HP license plate url :  395.242371 Kbit/s

****m_pNetworkStore->Dump() finished *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: d3c4cbf15b3e49a
IP Address: *.*.0.0
Connection Type: Wired
Signal Strength: 0
Adapter:
Computer MAC:
VPN Connection: No
Subnet Mask:
Default Gateway: *.*.0.0
Router MAC Address:
DNS Servers:
Is Network Connected: No
Is Internet Connected: No

Speed of the internet connection to the HP license plate url :  535.421082 Kbit/s

****m_pNetworkStore->Dump() finished *****

m_wlanNwList contains 0 wireless networks

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 02:14:7F:CE:*:*
Hostname: THOMSON
IP Address: *.*.1.253

Network Node:  #2
MAC Address: 00:14:7F:CE:*:*
Hostname: api.home
IP Address: *.*.1.254

Network Node:  #3
MAC Address: 00:18:DE:E2:*:*
Hostname: d3c4cbf15b3e49a.home
IP Address: *.*.1.65

Network Node:  #4
MAC Address: 00:24:2B:2A:*:*
Hostname: GS.home
IP Address: *.*.1.67

Network Node:  #5
MAC Address: B8:AC:6F:66:*:*
Hostname: Dr-sado-PC.home
IP Address: *.*.1.68

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

****m_pFirewallDetector->Dump() started *****

****m_pFirewallDetector->Dump() finished *****
 
0
 

Author Comment

by:nathan1038
ID: 33723340
Could someone also answer this :

Could it be that this printer will not work with my BT home hub ? or will it work, it just needs some configuring ?

I have tried re installing the software and turning the firewall off completely, same thing happened
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LVL 34

Accepted Solution

by:
Michael-Best earned 500 total points
ID: 33729099
Could it be that this printer will not work with my BT home hub ? or will it work, it just needs some configuring ?

It just needs some configuring.
Go to network settings and see if the printer allowed access.
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