Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Can not install HP DeskJet Wifi F4580 Wireless to network

Posted on 2010-09-20
5
1,346 Views
Last Modified: 2012-06-27
I just purchased this printer that has a wireless card inside. I loaded the installation disk onto a laptop that is connected to my wireless router (but the laptop is not set up for wireless).

During the setup, I could see my network (BT******) so clicked on it, and inputted my WEP Key. The message that came up was -

You have entered the wrong code. I tried 3 more times, making sure the code was right, but no go.

I then tried to set up the printer on a different laptop, one that has wireless internet working properly. At the point where it lists all networks, it did not even list the wireless router in my home.

What should I do to solve this problem.

Many thanks guys.
0
Comment
Question by:nathan1038
  • 3
  • 2
5 Comments
 
LVL 34

Expert Comment

by:Michael-Best
ID: 33722102
Set your firewall settings to allow the printer.
0
 

Author Comment

by:nathan1038
ID: 33722995
I have BT netProtect Mcafee (it is the full version of Mcafee you get when you have BT broadband)

How would I go about allowing the printer via firewall settings - i don't know how to do that
0
 

Author Comment

by:nathan1038
ID: 33723334
I have looked on the HP website for support and downloaded their diagnostics tool.

On my wireless laptop, having tried this I gained nothing really. It said that 'windows wireless configuration service is not running'

Below is a print out of the diagnostic :


-----------------------------------------------------------
Dumping Diagnotic Info started at 2010/09/21 09:40:53

Version : 4.1.0.074
Operating System : Windows XP, Service Pack 3, (32 Bit)
Current System default language :ENU
Current user default language : ENU
-----------------------------------------------------------

****CNDUMasterData::DumpStores() started *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: d3c4cbf15b3e49a
IP Address: *.*.1.65
Connection Type: Wireless
Signal Strength: 0
Adapter: Intel(R) PRO/Wireless 3945ABG Network Connection - McAfee Core NDIS Intermediate Filter Miniport
Computer MAC: 00:18:DE:E2:*:*
VPN Connection: No
Subnet Mask: 255.255.255.0
Default Gateway: *.*.1.254
Router MAC Address: 00:14:7F:CE:*:*
DNS Servers: *.*.1.254
            
Is Network Connected: Yes
Is Internet Connected: Yes

Speed of the internet connection to the HP license plate url :  395.242371 Kbit/s

****m_pNetworkStore->Dump() finished *****

****m_pNetworkStore->Dump() started *****

Network Data from CNetworkStore

Hostname: d3c4cbf15b3e49a
IP Address: *.*.0.0
Connection Type: Wired
Signal Strength: 0
Adapter:
Computer MAC:
VPN Connection: No
Subnet Mask:
Default Gateway: *.*.0.0
Router MAC Address:
DNS Servers:
Is Network Connected: No
Is Internet Connected: No

Speed of the internet connection to the HP license plate url :  535.421082 Kbit/s

****m_pNetworkStore->Dump() finished *****

m_wlanNwList contains 0 wireless networks

****m_pWlanNetworkStore->Dump() finished *****

Network Node:  #1
MAC Address: 02:14:7F:CE:*:*
Hostname: THOMSON
IP Address: *.*.1.253

Network Node:  #2
MAC Address: 00:14:7F:CE:*:*
Hostname: api.home
IP Address: *.*.1.254

Network Node:  #3
MAC Address: 00:18:DE:E2:*:*
Hostname: d3c4cbf15b3e49a.home
IP Address: *.*.1.65

Network Node:  #4
MAC Address: 00:24:2B:2A:*:*
Hostname: GS.home
IP Address: *.*.1.67

Network Node:  #5
MAC Address: B8:AC:6F:66:*:*
Hostname: Dr-sado-PC.home
IP Address: *.*.1.68

****m_pNetworkNodeStore->Dump() finished *****

****CNDUMasterData::DumpStores() finished*****

****m_pFirewallDetector->Dump() started *****

****m_pFirewallDetector->Dump() finished *****
 
0
 

Author Comment

by:nathan1038
ID: 33723340
Could someone also answer this :

Could it be that this printer will not work with my BT home hub ? or will it work, it just needs some configuring ?

I have tried re installing the software and turning the firewall off completely, same thing happened
0
 
LVL 34

Accepted Solution

by:
Michael-Best earned 500 total points
ID: 33729099
Could it be that this printer will not work with my BT home hub ? or will it work, it just needs some configuring ?

It just needs some configuring.
Go to network settings and see if the printer allowed access.
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Home network with two AP's dropping WiFi connectivity 12 66
canon pixma mg2922 printer scan 10 44
ASA 5505 not passing traffic to Netgear router 22 46
Home internet speed 20 30
Meet the world's only “Transparent Cloud™” from Superb Internet Corporation. Now, you can experience firsthand a cloud platform that consistently outperforms Amazon Web Services (AWS), IBM’s Softlayer, and Microsoft’s Azure when it comes to CPU and …
I had an issue with InstallShield not being able to use Computer Browser service on Windows Server 2012. Here is the solution I found.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question