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  • Status: Solved
  • Priority: Medium
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Adobe digital signiture crashes app when signing in

An error occurs when trying to Sign any PDF document, even when opening a very simple, one word (Times New Roman text only) PDF document. After opening the PDF in Acrobat Pro (WinXP Pro SP3), selecting Sign, Sign Document, Acrobat allows proper placement of the signature box, and accepts the password for the selected Signature ID. When <Sign> is then selected, Acrobat offers to save the document, and when the save location (any location) is selected, Acrobat returns the error below.



Adobe Acrobat 9.3 has encountered a problem and needs to close. We are sorry for the inconvenience.

Error Signature

AppName: acrobat.exe AppVer: 9.3.2.163 ModName: acrobat.dll

ModVer: 9.3.2.163
This is in XP.
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Dennis Miller
Asked:
Dennis Miller
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1 Solution
 
NirevCommented:
Have you tried repairing or reinstalling your copy of adobe acrobat?
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Dennis MillerAuthor Commented:
I had her re-install this and it works now. I will try to look at why this happened but she is good now. Thanks.
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Dennis MillerAuthor Commented:
Re-creating the signiture worked. I am still curious as to why it failed and will call Adobe today to see if I can get that answer. But the user is back up. Thanks.
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