Solved

Tape drive not working.

Posted on 2010-09-20
10
575 Views
Last Modified: 2012-05-10
Recently a tape drive at a client started not taking tapes... basically just spits them back out.

I also noticed that the cursor keeps changing to the CD icon, as if it's reading a CD. Well, the CD
drive is empty, but when I looked under CD Roms in device manager, I noticed this listed:

HP Ultrium 2-SCSI SCSI CdRom Device

If I uninstall it, it will be found again as the same.

I downloaded the latest driver, and no change.

I am assuming it should be listed as a tape drive, not a CD, I suppose I could be wrong.

Any ideas? Here are the specs:

Windows 2003 Server, SP2, Symantec Backup Exec
HP Ultrium 200/400Gb External tape drive.

Everything was fine for a few years, then it just stopped accepting tapes.
(Rebooted, power cycled tape drive.)
0
Comment
Question by:com2irq3
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 4

Expert Comment

by:chirkware
ID: 33722141
Been a while since I've used tape drives with Backup Exec, but older versions of Backup Exec provided their own drivers for the tape drives.  The installation of BE would ask whether you wanted to use BE's driver or a different driver.  I always went with BE's drivers, and it always worked.  

Perhaps a BE driver is what was in use all along, and was working fine, but for some reason (perhaps Windows Update), a "newer" driver replaced it and resulted in this new "feature".

Good luck!
0
 
LVL 3

Expert Comment

by:blaslett
ID: 33722249
Physical ejection of the tapes is usually a mechanical fault with the alignment of the the tape mech in the Ultrium itself. Sorry!

You could crack the lid and have a look for obvious issues, ie. tape lables that have peeled/fallen off and jammed in the mech (seen it before!)

In short, this is not a driver/software issue IMHO, the actual tape mech will need some attention.

BTW, HP dont support component level repair of these things, only spare [part listed is a complete replacment !!

I hope its just as rogue label in the mech! Good luck.
0
 
LVL 3

Expert Comment

by:arweeks
ID: 33722317
If you haven't tried it, it might be worth downloading the HP Library and Tape tools.  This will run diagnostics on the drive and see whats going on with it.  If you were to call HP, this is usually the first thing they ask you do run

http://h18006.www1.hp.com/products/storageworks/ltt/index.html

0
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

 
LVL 12

Accepted Solution

by:
TapeDude earned 500 total points
ID: 33723441
Drives will often spit out tapes if the drive heads need cleaning.

Ordinarily, there is an LED on the front bezel that will come on to indicate the drive needs cleaning; but these have been known to fail.

Have you tried putting in a cleaning tape?
0
 

Author Comment

by:com2irq3
ID: 33724987
chirkware: I went into BE and ran the wizard to install drivers, no change.

blaslett: I'll crack it open after running a cleaning tape, if needed.

arweeks: Downloaded, says it doesn't support my drive.

TapeDude: Got one on the way, when it arrives, I will let you know.
0
 
LVL 12

Expert Comment

by:TapeDude
ID: 33725223
The fact that the driver is identifying itself as a CD is a bit worrying - it suggests the drive isn't identifying itself as a sequential device when replying to the SCSI SCAN command. This can be the result of a hardware fault either in the drive itself (which would be congruent with the spitting out of tapes, if it's not a cleaning request) or somewhere along the signal chain (terminator->drive->cable->HBA->terminator).

That HP Library & Tape tools isn't recognising the drive is also consistent with this.
0
 

Author Comment

by:com2irq3
ID: 33725259
TapeDude: HP Library & Tape Tools recognized it, just stated that it does not support it.
0
 
LVL 12

Expert Comment

by:TapeDude
ID: 33725596
Sorry, I miswrote - it's probably not supporting the drive because the drive/driver are reporting it's not a sequential device.
0
 

Author Closing Comment

by:com2irq3
ID: 33791260
After finally receiving the cleaning tape, ran the cleaning cycle, powered the drive off and back on, and the CD icon went away, and the tape stayed in. Ran an inventory, sees the tape, all appears good to go.
Thanks for your help.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Disk clean up on Server 2012 R2 6 78
Battery Backup unit (Cyberpower CPS1500AVR) Battery Testing 20 157
how to upgrade m600 to esxi 6? 4 41
vpro cpu 12 85
This article outlines why you need to choose a backup solution that protects your entire environment – including your VMware ESXi and Microsoft Hyper-V virtualization hosts – not just your virtual machines.
Is your phone running out of space to hold pictures?  This article will show you quick tips on how to solve this problem.
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question