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Tape drive not working.

Recently a tape drive at a client started not taking tapes... basically just spits them back out.

I also noticed that the cursor keeps changing to the CD icon, as if it's reading a CD. Well, the CD
drive is empty, but when I looked under CD Roms in device manager, I noticed this listed:

HP Ultrium 2-SCSI SCSI CdRom Device

If I uninstall it, it will be found again as the same.

I downloaded the latest driver, and no change.

I am assuming it should be listed as a tape drive, not a CD, I suppose I could be wrong.

Any ideas? Here are the specs:

Windows 2003 Server, SP2, Symantec Backup Exec
HP Ultrium 200/400Gb External tape drive.

Everything was fine for a few years, then it just stopped accepting tapes.
(Rebooted, power cycled tape drive.)
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com2irq3
Asked:
com2irq3
1 Solution
 
chirkwareCommented:
Been a while since I've used tape drives with Backup Exec, but older versions of Backup Exec provided their own drivers for the tape drives.  The installation of BE would ask whether you wanted to use BE's driver or a different driver.  I always went with BE's drivers, and it always worked.  

Perhaps a BE driver is what was in use all along, and was working fine, but for some reason (perhaps Windows Update), a "newer" driver replaced it and resulted in this new "feature".

Good luck!
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blaslettCommented:
Physical ejection of the tapes is usually a mechanical fault with the alignment of the the tape mech in the Ultrium itself. Sorry!

You could crack the lid and have a look for obvious issues, ie. tape lables that have peeled/fallen off and jammed in the mech (seen it before!)

In short, this is not a driver/software issue IMHO, the actual tape mech will need some attention.

BTW, HP dont support component level repair of these things, only spare [part listed is a complete replacment !!

I hope its just as rogue label in the mech! Good luck.
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arweeksCommented:
If you haven't tried it, it might be worth downloading the HP Library and Tape tools.  This will run diagnostics on the drive and see whats going on with it.  If you were to call HP, this is usually the first thing they ask you do run

http://h18006.www1.hp.com/products/storageworks/ltt/index.html

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TapeDudeCommented:
Drives will often spit out tapes if the drive heads need cleaning.

Ordinarily, there is an LED on the front bezel that will come on to indicate the drive needs cleaning; but these have been known to fail.

Have you tried putting in a cleaning tape?
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com2irq3Author Commented:
chirkware: I went into BE and ran the wizard to install drivers, no change.

blaslett: I'll crack it open after running a cleaning tape, if needed.

arweeks: Downloaded, says it doesn't support my drive.

TapeDude: Got one on the way, when it arrives, I will let you know.
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TapeDudeCommented:
The fact that the driver is identifying itself as a CD is a bit worrying - it suggests the drive isn't identifying itself as a sequential device when replying to the SCSI SCAN command. This can be the result of a hardware fault either in the drive itself (which would be congruent with the spitting out of tapes, if it's not a cleaning request) or somewhere along the signal chain (terminator->drive->cable->HBA->terminator).

That HP Library & Tape tools isn't recognising the drive is also consistent with this.
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com2irq3Author Commented:
TapeDude: HP Library & Tape Tools recognized it, just stated that it does not support it.
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TapeDudeCommented:
Sorry, I miswrote - it's probably not supporting the drive because the drive/driver are reporting it's not a sequential device.
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com2irq3Author Commented:
After finally receiving the cleaning tape, ran the cleaning cycle, powered the drive off and back on, and the CD icon went away, and the tape stayed in. Ran an inventory, sees the tape, all appears good to go.
Thanks for your help.
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