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SBS2003 Email for one user stuck in Local delivery queue

Posted on 2010-09-20
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Last Modified: 2012-05-10
Hi

After a power cut and failed shutdown I had to restore this server from backup - Shadowprotect image.
All seemed ok but then realised that users were not seeing new emails in outlook although they were visible when logging in with owa. The next day all seemed ok but today all inbound mail for one user (the CEO of course) is stuck in Local Delivery queue with status Retry.

Have tried iisreset a couple of times and now exmerged out mailboxes to pst in preparation for whatever comes next.

Don't want to plough ahead without checking with the experts first!
Thanks for any help.
Rgds
Rob
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Comment
Question by:RobF2
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8 Comments
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 33722738
Hi,

-Dismount the Mailbox Store Database.

- Run isinteg -s ServerName -fix -test alltests

- Mount the Mailbox Store.

Check the Queue..

Also refer:
http://support.microsoft.com/kb/924206

Hope this helps,
Shree
0
 

Author Comment

by:RobF2
ID: 33722772
Hi Shree

thanks for the suggestion, trying that now

Rob
0
 

Author Comment

by:RobF2
ID: 33722932
Hi Shree

ran isinteg
no errors
Test reference count verification result: showed 3 fixes
mounted the store again ok but mail still in queue
logged in to owa as another user and sent an email (internal) to same account - delivered ok
logged in to owa as the effected user and sent an email to myself (external) OK
then sent an email to the effected user and it is stuck in the queue

any ideas?
thanks
Rob
0
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Author Comment

by:RobF2
ID: 33723010
Just thought of a bit more info that is probably relavent
after the restore there were a days worth of messages that this user couldn't see in Outlook even though they could be seen via owa. I forwarded them to him again from his owa and he could see them.
I also created a temp folder and moved the original mails to it but he could only see 1 of them from Outlook?

Not sure what this means but it doesn't seem good :-(

R
0
 

Author Comment

by:RobF2
ID: 33723740
Anyone else like to have a go? :-)

There are no exchange errors in the event logs

Does this sound like a single corrupt mailbox

thanks
Rob
0
 

Accepted Solution

by:
RobF2 earned 0 total points
ID: 33728599
Oh well

have decided to go with the corrupt mailbox theory as mail to other recipients seems to be functioning ok and I can use owa to send from this user.

I found this post http://msmvps.com/blogs/bgb/archive/2009/08/25/exchange-2003-messages-stuck-in-local-delivery-queue-for-one-user.aspx that mentions a method for getting the messages that are currently stuck in the queue to be delivered.

Rgds
Rob
0
 
LVL 34

Expert Comment

by:Shreedhar Ette
ID: 33814121
Hello Rob,

Could not post back..

You can take action as per the article.

Hope that helps,
Shree
0
 

Author Comment

by:RobF2
ID: 33815249
Thanks for getting back Shree
Sorry I should have closed the question as I resolved it myself.

I did follow the steps in that article.
After recreating the mailbox the method for getting stuck messages worked perfectly.
One thing that wasn't mentioned in any of trhe articles I came accross for recreating a mailbox was to record any delegate access that is setup on the mailbox before removing it - luckily I did :-)
Rgds
Rob
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