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Outlook 2007 out of sync

Posted on 2010-09-20
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Last Modified: 2012-05-10
We are having an issue were Microsoft Outlook 2007 is not showing all the mail in a users mailbox, when the user connects via a web interface that all mail is available. To resolve the issue temporary cache mode is disabled on the workstation and re-enabled and issue is gone for a week or 2 but it then re-appears. Is this a known issue with MS Outlook 2007 and is there a patch that can be loaded?
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Question by:davidjuste
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by:TimAllan
ID: 33722447
Hmm, are you sure the user isnt clicking on ->
In Outlook -> View -> Current View
and selecting something other than "All Messages"?
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by:davidjuste
ID: 33722483
That was my initial thought as well, but we have confirmed the current view is not the issue. All we do to resolve the issue is to disable cache mode.
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by:piji
ID: 33722585
If the cache mode is disable it gets too much network bandwidth and also doesn't save an offline file (OST) which if the network goes done can't see any email.

It could be the corruption on ost file. I suggest enable "Use Cached Exchange Mode" and close outlook and before run it go and delete the ost file. When you run MS Outlook next time it will create a new copy, which should get all the emails.
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by:davidjuste
ID: 33732011
Yes it does look like OST corruption, and the temporary fix we have got is the one you suggested deleting and re-creating the OST file. The problem is that the issue comes back a few weeks later so that is why I'm asking if it's an known Outlook issue and if there is a patch available.
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piji earned 500 total points
ID: 33736192
I don't think so there is particularly patch for the corruption of OST file. If it happens once for one user, it is acceptable but if it happen so often then the problem should be in somewhere else.

Firstly, make sure the OST file is fine and all the email is intact.

Secondly, make sure MS Outlook is running OK, and if you not sure maybe reinstall it.

Thirdly, make sure MS Outlook got all the new service packs and patches.

Finally, do check disk on the hard disk. It could be the bad sector on hard disk on machine cause that issue.

Good Luck.  
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