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outlook 2003 crashing

Posted on 2010-09-20
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Last Modified: 2012-05-10
I have a terminal server 2003 running Outlook 2003. When users open Outlook 2003 with a pst data file, Outlook crashes. If i remove the data file, Outlook opens fine. When check the Application Log, this is wqhat shows up on the terminal server:
"Faulting application outlook.exe, version 11.0.5510.0, stamp 3f1380f0 faulting module mspst32.dll, version 11.0.5604.0, stamp 3f314872, debug?"


thanks
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Question by:officertango
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6 Comments
 
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by:smartsid
smartsid earned 668 total points
ID: 33722558
What is the size of PST file ? Sometimes a large PST file crashes the Outlook.
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Author Comment

by:officertango
ID: 33722566
the size has nothing to do with it. i tried different size pst, several mb and still outlook crashed. I also tried detect and repair but still no go.
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LVL 5

Expert Comment

by:smartsid
ID: 33722628
Are you running Outlook on a computer that is running Terminal Services ?
http://support.microsoft.com/kb/912805 
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LVL 16

Assisted Solution

by:R. Andrew Koffron
R. Andrew Koffron earned 668 total points
ID: 33722724
try some of these switches for outlook.exe

/cleanprofile Removes invalid profile keys and recreates default registry keys where applicable.
/cleanpst Launches Outlook with a clean Personal Folders file (.pst)
/cleanrules Starts Outlook and deletes client- and server-based rules.
/cleansubscriptions Deletes the subscription messages and properties for subscription features.
/cleanviews
/firstrun Starts Outlook as if it were run for the first time.
/noextensions Starts Outlook with extensions turned off, but listed in the Add-In Manager.
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LVL 10

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by:Madjax
Madjax earned 664 total points
ID: 33722909
Hi
Try starting Outlook with switch /resetnavpane
the switch does the following.
"Clears and regenerates the Navigation Pane for the current profile."
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Accepted Solution

by:
officertango earned 0 total points
ID: 33848056
i reboot the terminal server is everything is working again.
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