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SharePoint 2010 Help desk template

Posted on 2010-09-21
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Hi all,

Can anyone tell me where is SP2010 the help desk template is... cant find it anywhere... cant find any info on it???
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Question by:liminal
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LVL 38

Expert Comment

by:Justin Smith
ID: 33724427
The links above are incorrect, they aren't for 2010.

I don't believe Microsoft has released the templates specific for 2010 yet.  However, this guy did some updating on his own.....

http://techsolutions.net/Blog/tabid/65/EntryId/17/Fab-40-Templates-for-MOSS-2010.aspx
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Author Comment

by:liminal
ID: 33731287
Ok cool thats... does anyone know of any guides to installing .wsp files?
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LVL 38

Expert Comment

by:Justin Smith
ID: 33733461
Check the server admin templates section:  http://technet.microsoft.com/en-us/library/cc288412(office.12).aspx

please close this question out.
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Author Comment

by:liminal
ID: 33740223
No doesn’t work... I’m a member of home owners and there is still no custom tab on the template part of the create site page.

Any other ideas?

thanks
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Author Comment

by:liminal
ID: 33740246
And of course i added the template to the List Templates under Gallerys
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Author Comment

by:liminal
ID: 33740422
OK got a bit farther and have managed to install the template.

But getting an issue with WACustomReports

The site template requires that the Feature {af6d9aec-7c38-4dda-997f-cc1ddbb87c92} be installed in the farm or site collection.
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Author Comment

by:liminal
ID: 33740555
Meh i have looked around and everyone seems to be having the same problem with the helpdesk Fab 40 for sharepoint 2010
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LVL 38

Expert Comment

by:Justin Smith
ID: 33742919
bottom line, microsoft hasn't released fab 40 for sharepoint 2010.
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Author Comment

by:liminal
ID: 33749914
Yup... and with the new release of System Center Service manager... they prob wont release a help desk for MOSS 2010
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LVL 38

Expert Comment

by:Justin Smith
ID: 33769883
please close out this question/award points
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LVL 38

Expert Comment

by:Justin Smith
ID: 33856389
Bro, I gave you the solution.  Use the Help Desk template from Tech Solutions.  It works, I've installed on 3 seperate 2010 farms now.  You aren't doing something right if you can't get it to work.

To upload the WSP file to a site collection by using the user interface
1.On the top-level site of the site collection, on the Site Actions menu, click Site Settings.

2.On the Site Settings page, in the Galleries section, click Solutions.

3.On the Solutions tab of the ribbon, in the New group, click Upload Solution.

4.In the Upload Document dialog box, click Browse.

5.In the Choose File to Upload dialog box, find the file share, click the WSP file, and then click Open.

6.In the Upload Document dialog box, click OK.

The Solution Gallery – Activate Solution dialog box appears.

7.In the Solution Gallery – Activate Solution dialog box, click Activate.
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Author Comment

by:liminal
ID: 33856403
Look... ok ill try it again... but it just didn't work. I found a heap of people with the same issue.

Its a stand alone instance of SharePoint... not a farm... make a difference?
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Expert Comment

by:Justin Smith
ID: 33856413
Screenshots.  Also i noticed you put something about List Gallery......why?

Also, the link I posted from Technet was specific to 2007.  2010 is different, you should use the steps i just posted above.
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Author Comment

by:liminal
ID: 33856437
LOL calm down, ill try it now and get back to you :)

give me 20... thanks
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Author Comment

by:liminal
ID: 33856497
OK this is my error... there is something thats not working... I looked this error up first time round and other people that were trying to install the 2007 helpdesk were having the same issue. but no one could seem to get it working?

Any ideas??
Helpdesk-Error.jpg
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LVL 38

Expert Comment

by:Justin Smith
ID: 33856704
You might try reading this:  http://techsolutions.net/LinkClick.aspx?fileticket=XTLen9Pkt5k%3d&tabid=65

It's posted on the Tech Solutions site, right above all the templates.
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Author Comment

by:liminal
ID: 33856834
Yeah and I did... i have been though all this.

There is an error with the WAcustom Reports... and it seems that you cant even enable it though powershell

http://social.msdn.microsoft.com/Forums/en/sharepoint2010general/thread/9681cfb7-0c4c-4af1-92bf-7ad2b136790a

I got all excited thinking you had an answer... must be that you can enable on farms maybe... but its not working for me.

Thanks for having a go
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Expert Comment

by:Justin Smith
ID: 33858997
Can you post a screen shot of your solutions galary?
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Author Comment

by:liminal
ID: 33872127
Here you go?
Solutions.jpg
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Accepted Solution

by:
liminal earned 0 total points
ID: 33979207
Hi everyone, there is an issue tracker built into SharePoint 2010, I created a Team-site then it appeared ... i haven't had much time to play with it yet... but its better then trying to get the SharePoint 2007 help desk to work
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Author Closing Comment

by:liminal
ID: 34018052
This seems to be the answer.
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