Norton Account

I have a client who had a Norton product on their computer with an account registered.  The computer had to be reinstalled due to corruptions in the operating system.

Their credt card was charged by Norton last month for their renewal.  Only thing is we are unsure of what product they had and what the serial number was.

is there anyway we can find out?  
I know Norton has their account system, but the account the client created was on an old email address they had.  They dont have access to that email address and the account page does not recognise the email addresses they thought they had registered

I remember previously you could put you last name in and last three numbers of your credit card to get verified.  Is this still possible does anyone know?

mbellettyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

tskelly082598Commented:
They need the password for Norton, not the password for their old email. The product they registered should be shown.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN&pvid=nav_2010&selected_nav=3
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.