Solved

Issue with Outlook 2010 - connecting to exchange on SBS 2008 - always ask's for users password

Posted on 2010-09-21
7
743 Views
Last Modified: 2012-05-10
We've just setup a fresh SBS server 2008, and several windows 7 workstations all woth Outlook 2010 installed. When we initially set each PC up they worked fine discovering exchange autofilling the username in and connected as you would expect. the following day each machine was asking for a password upon opening Outlook and upon sending and recieving, we also had the same issue with outlook on the server itself.

They were on a dynamic WAN IP address which has now been set to Static and we've reissued the self certificate and it seems to have fixed the issue with Outlook on the server... however the machines are still the same.

I have also tried disconnecting a machine from the network and reconnectin/resetting up Outlook but still have the same result.

Please Help
0
Comment
Question by:mendmycomputer
  • 2
  • 2
  • 2
  • +1
7 Comments
 
LVL 5

Expert Comment

by:smartsid
ID: 33723520
Can you confirm the authentication method used in Outlook profile ?

Are users loggin on machines with the same account which is associated with mailbox ?
0
 
LVL 6

Expert Comment

by:expone
ID: 33723890
You need to add your Windows 7 workstations to your SBS server 2008 "domain". One way of doing this is to right-click on "My Computer" and choose "Properties".
Click on "Change Settings" and then click "Change" button. That is where you can click "Domain" radio button and enter the name of your SBS server 2008  domain.
0
 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 500 total points
ID: 33723906
Have you installed SP2 or SP3 for Exchange 2007 on there? SP2 fixes a lot of password prompt issues.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 6

Expert Comment

by:expone
ID: 33724003
Good point MegaNuk3,
In my experience, it was sufficient to run Windows Updates on SBS server 2008.
0
 

Author Comment

by:mendmycomputer
ID: 33724281
Hi There, In answer to questions as presented, the users are logging on to the domain with the same details as Outlook was automatically configured to use.

And no we hadn't installed any service packs for Exchange 2007 which is currently build 08.01.0240.006 which i believe is SP1, we had done windows updates which of course doesn't check this :/

I will download the service pack(s) and update on the outcome.
0
 

Author Comment

by:mendmycomputer
ID: 33724301
Not 100% clear on MS download site but can i go straight from SP1 to SP3 without downloading and installing SP2  first?
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 33724740
Go straight to SP3:
SP3 on SBS2008 no longer requires an install tool:
http://support.microsoft.com/kb/982423/en-us
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

774 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question