Emails spam and bouncing issue
Posted on 2010-09-21
we have a very bad issue with our Email provider - cannot disclose their identity ( call them EmailProvider for now ) but can say they are a very high end and charges high.
Long story short: the EmailProvider manage our email service, on their server. We have recently had a issue where some of our customers could not email us – they simply got a bounce back saying the email was detected as a spam from our end. We called EmailProvider and they said the spamdefence software they use is the culprit so till they fix they disabled it. Needless to say we started getting spammed. Called them again now don’t get spammed. Hello now emails are bouncing for customers. Called thema again….. same cycle goes.
They are “professionals” in the trade, ( however we have doubts now) , and don’t tell us exactly what the issue is. So what can they be hiding from us? Why cant they fix this ?
Could it be possible that our domain has gotten in to spam registers around the world ? and can that be fixed any way?