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Symantec Endpoint IP Whitelisting
We use Symantec Endpoint Protection v11.
We are attempting to perform employee Phishing testing via Core Impact as follows:
1. Test Phishing emails are initiated from Core Impact, to select employees.
2. Once an employee clicks an embedded hyperlink (which resolves to "http://<Core Impact Device's IP Address/..."), they are redirected back through the Core Impact device (all behind the firewall) to a designated URL (e.g. www.Google.com or an Intranet page).
3. Core impact notes which employee(s) click the link.
The issue I'm seeing is that, in doing its job, Symantec is blocking step #2 at the clients.
We've found that, by temporarily disabling "Network Threat Protection" on a client workstation, everything works correctly
How can I create an exclusion (or whitelist) to state that access to "http://<Core Impact Device's IP Address/...") is allowed?
Thank you
We are attempting to perform employee Phishing testing via Core Impact as follows:
1. Test Phishing emails are initiated from Core Impact, to select employees.
2. Once an employee clicks an embedded hyperlink (which resolves to "http://<Core Impact Device's IP Address/..."), they are redirected back through the Core Impact device (all behind the firewall) to a designated URL (e.g. www.Google.com or an Intranet page).
3. Core impact notes which employee(s) click the link.
The issue I'm seeing is that, in doing its job, Symantec is blocking step #2 at the clients.
We've found that, by temporarily disabling "Network Threat Protection" on a client workstation, everything works correctly
How can I create an exclusion (or whitelist) to state that access to "http://<Core Impact Device's IP Address/...") is allowed?
Thank you
ASKER
Hi Sudeep.
I realize that the settings can be changed at the client, but we have over 700 clients (I need to be able to chnge this globally, via the Admin console).
Thanks
I realize that the settings can be changed at the client, but we have over 700 clients (I need to be able to chnge this globally, via the Admin console).
Thanks
ASKER CERTIFIED SOLUTION
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Forgot to ask... can you re-zone your question to 'Symantec Anti-Virus Software' please so it can be categorized properly? Thanks
ASKER
I beileve we already have that setting in place (see screenshot) but it was still blocking the URL.
SEP-Settings.gif
SEP-Settings.gif
Confirm that the policy is applied to the group where the impacted clients are. If that's ok, open the Security Log on one of the clients and look for the event that corresponds to the block. There should be an associated SID for the event. We can do next steps after that.
ASKER
There is evidently a period of time (after the exception is added to the policy) before the policy actually works (is applied).
http://www.symantec.com/connect/de/forums/dhcp-server-notworing-after-installing-sep-client-1106
I hope that would help.
Sudeep