Random Blue Screen of Death identifying tcpip.sys
Posted on 2010-09-21
I have a Win XP SP3 computer that I am using to "serve" 9 Axis IP cameras that we use here. The computer is a white box computer with an Intel Core 2 Duo Q35JO motherboard and 2 GB of RAM. and two Seagate Barracuda 7200.12 500 GB hard drives running a RAID 1 to mirror the drives. Over the last few months, I've been battling random restarts and Blue Screens of Death on this computer. The event log has System Errors with the Category: (102) and the Event ID: 1003. There are two Stop errors that the Blue Screen of death has thrown -- 0x00000001 with the tcpip.sys file noted, and 0x00008086 with no file noted.
The camera server runs a software package from AXIS software called Axis Camera Station Service Control and other computers access the cameras through this software by using an application named Axis Camera Station.
Also there are Event Log entries that have a source of Service Control Manager, no category, and an Event ID of 7022 that says that the AXIS Camera Station service hung on startup.
I have done the following troubleshooting. I have updated the BIOS and all the drivers. I have reseated and tested the RAM, which passed. I have replaced the tcpip.sys file, first changing the name of the file to tcpip.old and then copying a tcpip.sys file from another computer with the same Windows XP SP3 version and all the MS updates installed.
I can attach mini-dumps and event logs. I can also attach a BlueScreenView zip file. I have been trying to solve this problem for a couple of months now and I would greatly appreciate any help I can get !