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SBS 2003 - After Restart Can't Browse OWA

Posted on 2010-09-21
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Last Modified: 2012-05-10
Client of mine called this morning saying they had to restart the server, I connected after to see it give me the error about improper shutdown, not sure if they held the power button or not.  

Now I try to browse the https://domain/exchange and getting a HTTP 500 error, was getting a HTTP 1.1/ 503 Service is no longer available.

Read some articles, and reset the HKEY Classes Root Permission.  Still having same issue.

Any ideas?  
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Question by:Fluid_Imagery
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Expert Comment

by:collins23
ID: 33725252
have you tried this

http://forums.techarena.in/small-business-server/79473.htm

the last post at the end ?
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Expert Comment

by:collins23
ID: 33725304
also found this somewhere

Well, we finally found the solution. On a Google message board someone wrote that you need to:

The solution is to copy  \Program Files\Exchsrvr\exchweb\6.5.7226.0 from the
back-end to the front-end server. It worked perfectly after we did this.
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Author Comment

by:Fluid_Imagery
ID: 33725396
we have a single server, sbs 2003.
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Author Comment

by:Fluid_Imagery
ID: 33725415
Under IIS and under the Exchange site, i changed Application Settings to Exchange, and Application Pool to ExchangeApplicationPool, I am now getting the login page, but now it goes to HTTP/1.1 503 Service Unavaliable.  
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Expert Comment

by:Rob Williams
ID: 33725436
Can you try a second reboot?  RWW often needs a second reboot, especially after some updates.
Also verify in IIS that that all sites are running, and in the services management console all "automatic" services are running, especially WWW publishing.
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Author Comment

by:Fluid_Imagery
ID: 33725446
Just looked in Exchange System Manager, stores aren't mounted.  ID is c1041724
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Expert Comment

by:collins23
ID: 33725488
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Author Comment

by:Fluid_Imagery
ID: 33725551
its a problem dealing with teh database not being able to mount, any ideas onthat/
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Expert Comment

by:Rob Williams
ID: 33725563
Careful making changes, it is unlikely a reboot made configurations changes automatically. Can you mount the store or a reboot will likely do that for you. If they hit the power button it can affect Exchange, or any database. Databases do not like sudden shutdowns but a followup proper shut down will usually resolve, though it may take longer than usual the first time.

It is also possible a suddenshutdown has corrupted the database.
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Author Comment

by:Fluid_Imagery
ID: 33725586
I have restarted multiple times, trying to mount is giving errors.  

Error 0xffffff01 starting Storage Group /DC=com/DC=ABC/DC=local/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=ABC/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=W2K3SERVER/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
Storage Group - Initialization of Jet failed.
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Expert Comment

by:Rob Williams
ID: 33725656
The Exchange troubleshooting assistant 'can' help to determine issues relating to mounting the database:
http://www.microsoft.com/downloads/en/details.aspx?familyid=4BDC1D6B-DE34-4F1C-AEBA-FED1256CAF9A&displaylang=en

It may ultimately require restoring the Exchange database:
http://technet.microsoft.com/en-us/library/aa996859(EXCHG.80).aspx
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Accepted Solution

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Fluid_Imagery earned 0 total points
ID: 34006328
We've replaced the entire server after the exchange crash since the server needed to be replaced anyway.  A full exchange rebuild is what was finally needed.
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Author Closing Comment

by:Fluid_Imagery
ID: 34031754
The solutions didn't ultimately solve the issue.
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