Posted on 2010-09-21
I have a dedicated pc setup with XP SP2 as a print server and an IKON CPP500 attached and shared. Today I had a user report that when attempting to print from Word/Excel 2003 the application crashes and then restarts but the job is lost. The event logs from both machines show no print errors. I have roughly 25 other devices printing to the print server with either XP SP3 or MAC OS 10.5. He is the only user so far reporting any issues. I have removed the shared printer, rebooted and installed again but the problem persists. When attempting to open the property page of the printer the following error is listed
"Function address 0x7c90fe60 caused a protection fault. (Exception code 0x00000005). Some or property pages may not be displayed"
Most of the research I have seen indicates this is typical with direct or IP based printers and most of the printers are HP. any input would be greatly appreciated.