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Company website not accessible from inside domain

Posted on 2010-09-21
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Last Modified: 2012-05-10
Our DNS server is operating on WIndows Server 2003. If we try to access the company website from within the network by typing "companyname.com" within a browser, we recieve the IIS Under Construction page. When making the request as "www.companyname.com" we get the same results.

Nslookup for "companyname.com" reports the IP of DNS server.
Server:  servername.companyname.com
Address:  192.168.1.13
Name:    companyname.com
Addresses:  192.168.1.13

Nslookup for "www.companyname.com" reports IP of website hosting server.
Server:  servername.companyname.com
Address:  192.168.1.13
Name:    companyname.com
Addresses:  x.x.x.x (public IP)

In previous cases I've resolved this problem by adding an A record within Forward Lookup Zones that points to the IP of the website hosting server. This record already exists though, and I've recreated it more than once.

Hope somebody out there has an answer for this. :)
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Question by:smartytech
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Expert Comment

by:Darius Ghassem
ID: 33725793
You need to make sure you create the A record call it www with the correct IP address of the external website.

If you type company.com this will always go to your domain controller. To fix this you would need to setup a IIS redirect.
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Author Comment

by:smartytech
ID: 33725857
Thanks for assisting again Dariusg. We have the A record already.
www.jpg
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Expert Comment

by:Darius Ghassem
ID: 33725982
I would call your hosting company to make sure the IP hasn't changed
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PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:smartytech
ID: 33726198
It has not. The nslookup for www.companyname.com points to the correct IP of the hosting server, whether from the DNS server in question or anywhere else. This is the same IP address I've added into the A record.
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LVL 59

Expert Comment

by:Darius Ghassem
ID: 33727367
So, if you are outside your network you can connect to the website without issue? Have called the web hosting company to get the correct IP address?
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Author Comment

by:smartytech
ID: 33729444
Yes, we can connect from an outside network. After running a tracert to the IP address of the hosting server from inside our network, it times out at one specific hop. This may be a routing problem with our ISP or the hosting company.
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Accepted Solution

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Darius Ghassem earned 125 total points
ID: 33734032
You have it setup properly there is an issues some where else.
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Author Closing Comment

by:smartytech
ID: 33734844
The problem was related to a routing issue, not DNS on the server.
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PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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