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kevinduos

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Cisco CallManager - Forwarded calls display main number instead of actual caller number

Good morning all.

Our Cisco CallManager is currently configured to forward calls for certain extensions to those peoples' respective cell phones. The problem I am having is that when the calls get forwarded they display the main number of our company when the actual call is coming from someone outside of the company (if that makes sense). Is there a way to configure it to display the number of the actual caller? Currently if we miss the call we have no way of knowing who the call was really from.

Thanks in advance!
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Ken Boone
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Yes you can do what you want to do.    However, there are 2 ways that the callerid is handled.  One way is that the PSTN provider sets the callerid field with the main number for your location.  The other way is for you to tell the PSTN provider that you want to control what is displayed for the callerid.  In this case, the PSTN will have to stop automatically doing this and accept whatever you send.  Then you can set this at the directory number level.  You can set the callerid field at the directory level, route-list level or the gateway.  The closer to the user you do this, the more granular you get.  If you want it to be the actual caller then you need to set it at the line level.

If the phone company states that they are not setting the caller id currently, then you are probably setting this at the gateway level.  You will have to call the phone company and ask them.
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dinkon4u
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kevinduos

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Although I have not yet made all of the changes suggested here, I am still marking this issue as solved due to the fact that my issue was obviously more detailed and complex than I originally realized. You have both put me on the right track and I think our company has the information we now need to make a more informed decision on whether we really want to do this or not.

Thanks again.