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HP Jetdirect external card not responding unless pinged

Posted on 2010-09-21
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Last Modified: 2013-12-15
I have 2 printers that have external HP Jet Direct cards attatched to them that appear to "go to sleep" overnight.  Every morning I have to ping the IP's in order for them to print.

They were both working fine up until about 4 weeks ago.  Nothing has changed on my network and nothing has been changed on either JD.  I have verified that all settings for IP are correct.

These are connected to Sato Label printers.

Any suggestions greatly appreciated
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Question by:blane1966
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9 Comments
 
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Expert Comment

by:g000se
ID: 33726269
hi,

have you tried to update the firmware on the hp jetdirect cards?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpj07429
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Author Comment

by:blane1966
ID: 33726306
No I have not tried that.  I will do so and let you know the result.
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Author Comment

by:blane1966
ID: 33729994
I checked the website and checked Webjetadmin.

I am using HP Jetdirect 170x  J3258B model
No updates available.  Firmware up to date.
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Expert Comment

by:dreadnaught74
ID: 33753519
I don't think it is a problem with the Jet direct boxes.  I would actually look at your networking equipment.  You may have a managed/unmanaged switch with a bad cache.  Please first try unplugging your network switch (REALIZE THIS WILL BRING THE WHOLE NETWORK DOWN!!  ALL USERS!!)  This should flush the cache and force the switch to rebuild it.  Hopefully that will be all it takes.  You may need to replace the switch.
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Author Comment

by:blane1966
ID: 33862689
Sorry it has taken so long to get back.

Checked all firmware - up to date
Changed JetDirect box - no change
Checked switches - all looks good, no error disable, timeouts or dropped packets
cleared arp cache
Ping from switch and success and correct MAC identified

Still printer must be pinged before it will print
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Expert Comment

by:dreadnaught74
ID: 33863955
Ok, to review, the printers are receiving jobs and printing fine all day long.  You go home and come back the next day.  You send a print job to the printer and it does not respond.  You ping the printer ip address and voila, the printer starts up and has no further issues throughout the day?

Does it happen if you leave a printer idle too long or just overnight?
does the print job you sent start printing after the ping or do you have to send it again?
what software are you using to print labels with?
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Author Comment

by:blane1966
ID: 33887306
Does it happen if you leave a printer idle too long or just overnight?  
It has happened if idle for a long period during the day

does the print job you sent start printing after the ping or do you have to send it again?
starts printing no resend required

what software are you using to print labels with?
Lables are coming from our ERP system via Citrix connection.  Backend is a Windows based citrix print server with about 300 other printers that work fine.
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Accepted Solution

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blane1966 earned 0 total points
ID: 38289610
Just realized this was still open.

Turned out to be a Cisco switch going to error / disable on the port
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Author Closing Comment

by:blane1966
ID: 38307475
long time since posting and response.
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