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Backup Exec 12 Exchange Backup Failure: Snapshot Provider error Ran out of Memory

Posted on 2010-09-21
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Last Modified: 2013-12-01
I have an intermittent exchange backup issue using Backup Exec 12 with SP5 installed. Most days I will get a full completed exchange backup, but every now and then I get a few with this error message:

Backup \\servername.domain.com\Microsoft Information Store\Second Storage Group
V-79-57344-34110 - AOFO: Initialization Failure on "\\servername.domain.com\Microsoft Information Store\Second Storage Group" Advanced Open File Option Used:
Microsoft Volume Shadow Copy Service (VSS).
Snapshot Provider error (0x8007000E): Ran out of memory

Check the event Viewer for details.

In the event viwer it has Event ID 34113 and has a message of

Backup Exec Alert: Job Failed
(Server "servername") (Job: "Exchange Backup") Exchange Backup --
The job failed with the following error: Ran out of memory.

All of my other backups are working fine without memory issues. What I'm confused about is in the job selection I don't have AOFO even selected. I've tried troubleshooting what other people have on the web, but I have not came across anything that has fixed my issue. Any help is greatly appreciated.
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Question by:FIFBA
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3 Comments
 
LVL 4

Expert Comment

by:geieea
ID: 33728648
Try IISreset.
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Expert Comment

by:tankmurdoch
ID: 33732259
open a command prompt and type 'vssadmin list writers'. This will give you a list of writers on the system and the status of each, if any are not 'ready' then a reboot of the server will fix it. Also make sure that the 'volume shadow copy' and 'Microsoft Software Shadow Copy Provider' services are both set to 'manual' and can be started and stopped without any errors.
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Accepted Solution

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FIFBA earned 0 total points
ID: 33755975
I will try the IIS reset. I had tried the VSS writters commands and they didn't have any errors. I am sorry for the delay for response. I hadn't been back to that client yet, until yesterday. I believe the problem is my raid array on the server I'm backing up. I have a bad disk and imagine that to be the problem. I will post when I get the new drive installed and running again.
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