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User can't connect to network drive?

Posted on 2010-09-21
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Last Modified: 2012-08-14
I am in NC and this user is in Syracuse, NY.  At this office, we have a snap server that everyone has access to except one user.  I was able to remote in to their machine and look into it.

 I can ping the IP of the snap server (192.168.21.137), but when I tried start > run and entered \\192.168.21.137, it said could not find it.

I ran an IP scan to see if the snap was online and it was.  

The logon script looks like this:

---------------------------
net use n: /d > nul
net use k: /d > nul
net use g: /d > nul
net use n: \\syrsnap\shared
net use k: \\syrsnap\<user>
net use g: \\syrsnap\share
---------------------------

I took out 'syrsnap' and entered the IP because that has solved the issue at other offices before, but that didn't help.  When I run the logon script, the command prompt appears and disappears quickly like it should, but it doesn't connect.

I had the user take his computer to another office where someone else was connected to the snap but it didn't work there either.

He is using a static IP address on his computer so I know it's on the same subnet as the snap.

Anyone tell me why I can't get him connected to it?  Thanks.
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Question by:shedmun
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5 Comments
 
LVL 20

Expert Comment

by:wolfcamel
ID: 33726422
have you done a spyware scan?
is the snap configured to allow his IP address?
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LVL 3

Expert Comment

by:net_tech_mike
ID: 33726468
download the Panicware's POP-UP Stopper  Go here to read about and download. This is a great product.

PANICWARE'S ANTI-SPYWARE


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Author Comment

by:shedmun
ID: 33726473
Have not done a spyware scan but recently reloaded the computer and nothing seems out of the ordinary.

The snap does not have any IP restrictions on it.  It's set to allow all IP's.  The employees of this office recently moved but prior to the move, everything was set up the same way with the same static IP's and everyone was connected.  Now, everyone is connected as expected, except for this one person.
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LVL 3

Expert Comment

by:Ardiseis
ID: 33733219
Share a folder on the local workstation and try mapping that local folder to see if you can use any network resources.
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Accepted Solution

by:
shedmun earned 0 total points
ID: 33843066
We figured it out.  For some reason, the 'Workstation' service was not installed on the machine.  This service allows one to connect to remote servers.  Once we installed this, it worked.
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