User can't connect to network drive?

I am in NC and this user is in Syracuse, NY.  At this office, we have a snap server that everyone has access to except one user.  I was able to remote in to their machine and look into it.

 I can ping the IP of the snap server (192.168.21.137), but when I tried start > run and entered \\192.168.21.137, it said could not find it.

I ran an IP scan to see if the snap was online and it was.  

The logon script looks like this:

---------------------------
net use n: /d > nul
net use k: /d > nul
net use g: /d > nul
net use n: \\syrsnap\shared
net use k: \\syrsnap\<user>
net use g: \\syrsnap\share
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I took out 'syrsnap' and entered the IP because that has solved the issue at other offices before, but that didn't help.  When I run the logon script, the command prompt appears and disappears quickly like it should, but it doesn't connect.

I had the user take his computer to another office where someone else was connected to the snap but it didn't work there either.

He is using a static IP address on his computer so I know it's on the same subnet as the snap.

Anyone tell me why I can't get him connected to it?  Thanks.
shedmunAsked:
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shedmunConnect With a Mentor Author Commented:
We figured it out.  For some reason, the 'Workstation' service was not installed on the machine.  This service allows one to connect to remote servers.  Once we installed this, it worked.
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wolfcamelCommented:
have you done a spyware scan?
is the snap configured to allow his IP address?
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Mike GrizzlePC/LAN TechnicianCommented:
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shedmunAuthor Commented:
Have not done a spyware scan but recently reloaded the computer and nothing seems out of the ordinary.

The snap does not have any IP restrictions on it.  It's set to allow all IP's.  The employees of this office recently moved but prior to the move, everything was set up the same way with the same static IP's and everyone was connected.  Now, everyone is connected as expected, except for this one person.
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ArdiseisCommented:
Share a folder on the local workstation and try mapping that local folder to see if you can use any network resources.
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