hp pavilion dv6000, the audio had stopped working and the women brought it in. when i opened it up there was the X across the audio, so i just hit the unmute button on it and magically there was audio, so the women feeling silly. left apologizing. later that week she calle3d and said the audio was not working. so she brought it in again and the audio mute icon was on. but that did not work this time. so i checked the device setting and there was no audio found. i reinstalled the device. and it worked. but then the computer was not recognizing the cd drive. after taking the drive out and re installing it the cd rom drive worked. but the audio was gone. and now it can't seem to find the audio device. i am frustrated with this and it has become a pride thing for me to fix the issue.
so any help would be much appreciated.