Solved

Exchange 2007 - Quotas not working

Posted on 2010-09-21
6
865 Views
Last Modified: 2012-06-21
I have applied quotas to individual users, but they are not working. I found articles that indicate I needed to make 3 registry changes to control reduce the default update time from 2 hours to an interval of my choosing - I have done so, and rebooted the server.

1) I selected a test user who was below quota and confirmed email sending was fine.
2) I increased that user over quota and within minutes they could not send.
3) I decreased the user to below quota and even reset the workstation, but after 24 hours the user still cannot send email.

The registry entries that I added are:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchange ADAccess\Instance0]
"CacheTTLUser"=dword:000000b4

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersSystem]

"Reread Logon Quotas Interval"=dword:00000258
"Mailbox Cache Age Limit"=dword:00000003
0
Comment
Question by:Fraserreid
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 19

Expert Comment

by:R--R
ID: 33727749
You have to do as below.
http://technet.microsoft.com/en-us/library/bb684892(EXCHG.80).aspx
 
check the event logs as well.
0
 

Author Comment

by:Fraserreid
ID: 33727763
that is the procedure I followed
0
 
LVL 19

Expert Comment

by:R--R
ID: 33727945
have you restarted the nformation store service? anf check the event log if there is any error.
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 

Author Comment

by:Fraserreid
ID: 33728184
Yes, have restarted the store. I did find an interesting discrepancy between the properities of the user's mailbox on the exchange server verses their outlook client.

On my test user the size of the mailbox on the outlook client is below the quota, but the side of the mailbox on the server is above the quota. I have deleted ALL mail (including dumpster) for the user, but he Exchange is still showing over the quota.
0
 
LVL 19

Expert Comment

by:R--R
ID: 33728514
You mean it works but it is not reflicting in the exchange box.
0
 

Accepted Solution

by:
Fraserreid earned 0 total points
ID: 33729453
I am resolved the problem. For some reason there is a difference in the size of the mailbox when viewed from the Outlook client verses the Exchange Mailbox. I was assigning the quota value based on the outlook client. However, it was being enforced based on the Exchange Mailbox size.

I've altered the quota based on the Exchange Mailbox properties, and now it works.
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

697 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question