?
Solved

Military CAC certificates will not publish to Outlook 2007

Posted on 2010-09-21
5
Medium Priority
?
1,522 Views
Last Modified: 2012-05-10
Military CAC certificates will not publish to Outlook 2007 on a Win XP system.  This happened after the client received a new CAC card.  We have renamed the windows profile and created a new one, removed and replaced the old certs several times, tried recovering old certs.  We have also tried creating a new Outlook profile.  None of this has worked.  We can get the certs to publish on a different PC, which indicates that the CAC is good and not damaged.  This act like a registry problem, but I cannot find the registry settings that would be affected.

Any ideas?
0
Comment
Question by:geekmee2
  • 3
  • 2
5 Comments
 
LVL 5

Expert Comment

by:Salvosg
ID: 33727293
First what cac reader system are you using? We use active client. Second, did you go to internet explorer and remove the certs from their. After that and assuming your using active client go back into active client and make certs availble to windows. Next go into outlook and restablish your signing and ecncripted certs. That should reset the certs.
0
 

Author Comment

by:geekmee2
ID: 33772509
Good morning Salvosq,
     We are using Active Client 6.1 on an XP system with SP2.  Yes, we have removed the certs several times.  Verified that the GAL is in fact pointing to the server. Basically tried all of the above with no joy.  She can publish to a different PC with no problems.  Acts like a registry issue, but not sure what to look for in the registry.
0
 
LVL 5

Expert Comment

by:Salvosg
ID: 33860822
Ok, first not sure if your able to but there is 6.2 out now. I have seen where they update the cert (the CA number) to a newer version and cause issues with the software not being able to see the cert or even the card. I know that you probably have 6.1 on other machines but I would first try to update to 6.2 and see if that solves her issue. If you not able to go to 6.2 then we can try something else.
0
 

Accepted Solution

by:
geekmee2 earned 0 total points
ID: 34356980
It appears the problem was associated with workstations that were not updated from Service Pack 2.  After updating to Service Pack 3 the problem was no longer encountered.
0
 

Author Closing Comment

by:geekmee2
ID: 34387657
The solution I discovered was not related to any of the answers given. This is not bad, the answers given helped me eliminate those solutions as a cause.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
Phishing emails are a popular malware delivery vehicle for attack.  While there are many ways for an attacker to increase the chances of success for their phishing emails, one of the most effective methods involves spoofing the message to appear to …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses
Course of the Month14 days, left to enroll

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question