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Military CAC certificates will not publish to Outlook 2007

Posted on 2010-09-21
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Last Modified: 2012-05-10
Military CAC certificates will not publish to Outlook 2007 on a Win XP system.  This happened after the client received a new CAC card.  We have renamed the windows profile and created a new one, removed and replaced the old certs several times, tried recovering old certs.  We have also tried creating a new Outlook profile.  None of this has worked.  We can get the certs to publish on a different PC, which indicates that the CAC is good and not damaged.  This act like a registry problem, but I cannot find the registry settings that would be affected.

Any ideas?
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Question by:geekmee2
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by:Salvosg
ID: 33727293
First what cac reader system are you using? We use active client. Second, did you go to internet explorer and remove the certs from their. After that and assuming your using active client go back into active client and make certs availble to windows. Next go into outlook and restablish your signing and ecncripted certs. That should reset the certs.
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by:geekmee2
ID: 33772509
Good morning Salvosq,
     We are using Active Client 6.1 on an XP system with SP2.  Yes, we have removed the certs several times.  Verified that the GAL is in fact pointing to the server. Basically tried all of the above with no joy.  She can publish to a different PC with no problems.  Acts like a registry issue, but not sure what to look for in the registry.
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by:Salvosg
ID: 33860822
Ok, first not sure if your able to but there is 6.2 out now. I have seen where they update the cert (the CA number) to a newer version and cause issues with the software not being able to see the cert or even the card. I know that you probably have 6.1 on other machines but I would first try to update to 6.2 and see if that solves her issue. If you not able to go to 6.2 then we can try something else.
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Accepted Solution

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geekmee2 earned 0 total points
ID: 34356980
It appears the problem was associated with workstations that were not updated from Service Pack 2.  After updating to Service Pack 3 the problem was no longer encountered.
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Author Closing Comment

by:geekmee2
ID: 34387657
The solution I discovered was not related to any of the answers given. This is not bad, the answers given helped me eliminate those solutions as a cause.
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