Solved

Network computer down -- not receiving incoming packets

Posted on 2010-09-21
6
774 Views
Last Modified: 2012-06-27
I have a PC that's connected to our LAN, and about an hour ago, it went down. If I go into Network Connections, click on Local Area Connection, and choose Status, what I see is packets being sent but no packets being received. The connection has an IP address. I've tried the obvious things, clicking Repair to fix the connection (Windows says that the repair was successful), restarting the computer, unplugging the router, but none of that worked. I ran Network Diagnostics and the message I got under network adapters: [00000008] Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC: FAILED.

Unfortunately. this computer is the one in the office that holds all of our files, so we really need to get it back up and running, but I don't know what to do. Does anybody have some suggestions? Thanks.
0
Comment
Question by:tjgquicken
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 12

Expert Comment

by:Chris Staunton
ID: 33727435
Replace the NIC

Shooter
0
 
LVL 8

Expert Comment

by:jimmyray7
ID: 33727648
Can you verify that the switch the computer is plugged into is okay?  I'd move the computer to a different port just to make sure the port isn't the problem.  
0
 
LVL 10

Expert Comment

by:Lacretta Incorvaia
ID: 33733330
Good Morning,
Another suggestion is to uninstall and then allow Windows to re-detect the NIC.  
LJ
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 3

Accepted Solution

by:
Richard1985 earned 500 total points
ID: 33734965
Hello,

Please try the following:

Step 1. As Jimmyray suggested change the port on the switch - ideally with a known good machine - if that doesnt work then you know the card is at fault. If not proceed to step 2.
Step 2. Flush the DNS: Start > Run > CMD > ipconfig /flushdns
Step 3. Replace the NIC drivers.
Step 4. Remove all thrid party/Microsoft firewalls temporarily.
Step 5. Ensure that there are no false entries in the NIC properties - such as DNS servers etc...

Let me know how you get on and I will monitor this post.

Thanks
0
 
LVL 3

Expert Comment

by:bijal7612
ID: 33809370
It this problem continous or it happens after sometimes. is the same thing happening when the computer is on Idle stage
0
 
LVL 10

Expert Comment

by:Lacretta Incorvaia
ID: 33990982
Good Morning,

Since two of Richard1985's suggestions were based on other's previous posts, I am curious as to what was the ultimate solution.  Can you please detail what resolved the problem?

Thanks,
LJ



0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question