• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 287
  • Last Modified:

Need a solution to take remote control of Windows Clients

I currently have 5 sites with about 150 clients...XP and Windows 7.  I need to be able to access these clients for remote troubleshooting.  I have used SMS 2003 Remote Tools in the past which has worked great.  However, it does not work with Windows 7.  The replacements for SMS (SCE and SCCM) rely on remote tools which requires someone on the other end to accept control.  I want to be able to just take control with or without end user interaction.

What solutions are available?
5 Solutions
Chris StauntonCommented:
We use http://www.packettrap.com/network/features/expert-assist.aspx

Besides remote control you can also control scheduled tasks and other things on the remote machine all from a web interface.

UltraVNC is lightweight and can be distributed via login scripts.


It can be set up to not require any user interaction to remote into a machine. It can also integrate with AD, you can encrypt the session, share the desktop between multiple sessions and the local host, etc. It's very versatile.

UltraVNC can be downloaded at www.uvnc.com

I recommend logmein central from logmein.com

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

I just use the built-in stuff for small networks like yours.

     -For remote control wthout the user seeing, use Remote Desktop.
     -For remote helpdesk type stuff where you want to interact with the user and their screen use Remote Assistance.

The key is setting your group policy in AD to enable remote support since these are off by default.  You will also need to add a names list in AD if you want non-administrators to be able to use these tools.

If you have budget and want something better there are a ton of good remote support tools out there you can buy.  Altiris (now owned by Symantec) and Cisco WebEx are both ones I can recommend.
I use logmein, and Kaseya for those who use us as their MSP (which by extension is VNC).
ohmErnieAuthor Commented:
I did not like logmein.  I would like something with central administration that does not work though a web host.  Something I can install on a server locally that deploys a remote agent to allow a remote connection too.
In that case I recommend damnware remote nt.

ohmErnieAuthor Commented:
Thank you
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now