asked on

Microsoft windows provide

Hi experts, I have windows Vista on my home pc and after that my Bullguard antivirus caught a trojan and deleted it I start getting messages that Provide does not work anymore with the options of looking for a solution online or close the application or search for errors in the application. It keeps opening lots of windows of microsoft windows .NET. While my blullguards which gets updated every day can't find any more infections, these windows keeps opening one after another. Very annoying. It gets also more aggressive when I remove provide from the msconfig startup and doing a scan with Bullguard.Yesterday I saw the entry of the registry and I removed it and my PC was OK for the whole day. Today I turned it on again and it started again. It also ask methat provide wants access to internet if that is allowed. Can someone tell me what provide is and what is microsoft using it for?

optoma

Hi. Not sure what it is. Can you post a screenshot?

Run TdssKiller and Hitmanpro.
http://support.kaspersky.com/viruses/solutions?qid=208280684
http://www.surfright.nl/en/hitmanpro

If still having issue run Combofix(right click + run as admin) and post log here
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

ASKER CERTIFIED SOLUTION

nobus

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

sharscho

ASKER

Sorry that it took so long. Lot of things going on and I still have the same issue on my pc. I did not apply your advices yet. I wanted to send more info first.
it is these trojans:
4792875 and 4794262

This is what my virus scanner app (Bullguard) is detecting:
C:\Users\shartjon\AppData\Roaming\Extractor Services\Update Services.exe which it says it is infected and also this one C:\Users\shartjon\AppData\Roaming\Extractor Services\update services.exe.vir This update services keeps trying to damamge my pc but bullguard blocks it.
sometimes more than one and it can remove all except one of them. And I can get to the map C:\Users\shartjon\AppData\Roaming but I don't see the rest even though I deselected hidden files from the app data directory and its sub dir. I run a scan twice after each other and everytime it detects the same. I wonder what the updates services is. Also provide ask permission to the internet but bullguard blocks it. But it keeps tryig and the notifications stays on screen like 249 of them and it keeps going up.
I am also loading screen images. The prive path is what it puts in the registry.
provide-path.doc
viruserror.doc

nobus

try running MBAM, as suggested !

sharscho

ASKER

I did download the MBAM and it did find 3 text files which he removed and I still don't see any signs of the update services and or provide. I will keep an eye on it for the next couple of days.
are these fles the problem of the whole issue? And not the update services.exe? Can you explain how these malware work and how the cause these issues?

these are the files:
Bestanden geïnfecteerd:
C:\Users\shartjon\AppData\Local\Temp\UuU.uUu (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\shartjon\AppData\Local\Temp\XX--XX--XX.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\shartjon\AppData\Local\Temp\XxX.xXx (Malware.Trace) -> Quarantined and deleted successfully.

nobus

>> Can you explain how these malware work and how the cause these issues?<< they have to be identified properly first

and yes - those files do not look ok..
run spybot too...

btw - dutch speaking??

sharscho

ASKER

Hi nobus, yes I am dutch speaking. I did run the spybot but it did not give more results. I waited to see if the pc was going to behave strange again but it continued working fine after I ran the MBAM. So I assume that the problem is solved now and want to thank you for your help and effort.

sharscho

ASKER

Very good advice!!

nobus

me also speaky dutch; who catched it? mbam or spybot?
anyway, tx for the feedback !

sharscho

ASKER

Hi Nobus, mbam did the thing, after I ran mbam all issues dissappeared. Now I think it is better to buy mbam next time instead of the expensive virus scanner. btw leuk dat je ook een dutch speaker bent, krijg je niet vaak! thanks again for your help.

nobus

ik woon rond Antwerpen-
and you need :
1 - a good virus scanner
2- mbam, and spybot, if any gets around the corner !